Automatically Update Remote Asset Info in ServiceDesk Plus
Increase RAM, upgrade my laptop, install MS office are the requests that a Service desk technician would receive very often. For any organization allocating such assets is not a big deal, but maintaining and auditing those is a huge task. It is laborious and buggy to manually keep track of all assets. ServiceDesk Plus helps you keep a tab on such dynamic asset information using its CMDB, but this works only for a LAN. For distributed networks, Asset Explorer Distributed Edition helps you manually scan all your remote assets but there might still be some workstations outside the LAN (remote users) or some workstations might have problems with remote WMI scanning (due to password changes or other reasons known only to Microsoft). This is where MSP Center Lite comes in handy. It an agent based remote systems management software that helps you automatically track and update all the hardware and software changes in remote networks and branch offices directly into your ServiceDesk's Asset portion. MSP Center Lite does this via APIs making it more reliable and easier. Now you can be rest assured that your assets are up-to-date everyday be it on the LAN or in remote locations.