Be it a ticket creation, update, closure or a reopen, keep your end users and technicians posted with instant notifications. Set notification rules for multiple modules such as request, problem, change, solution, tasks and projects. You can choose upto three different notification mechanisms with ServiceDesk Plus and also determine who gets notified for which events.
"ServiceDesk Plus structures the process and processes into more formalized standardized approach which fits so well into the ITIL Framework."
Notifications can be customized over different modules
Set predefined templates to save time and increase response/resolve time
Have separate notifications for end users and technicians with respect to each module
Personalize notifications with the help of content and subject variables
Filter junk and spam mails to save bandwidth