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Home » Features » Notification Rules

Notification Rules

Get instant ticket updates on your IT help desk

Be it a ticket creation, update, closure or a reopen, keep your end users and technicians posted with instant notifications. Set notification rules for multiple modules such as request, problem, change, solution, tasks and projects. You can choose upto three different notification mechanisms with ServiceDesk Plus and also determine who gets notified for which events.

Available on
Standard Professional Enterprise

"ServiceDesk Plus structures the process and processes into more formalized standardized approach which fits so well into the ITIL Framework."

Bill Duffy
Northwind Technologies.
  • Notifications can be customized over different modules

  • Set predefined templates to save time and increase response/resolve time

  • Have separate notifications for end users and technicians with respect to each module

  • Personalize notifications with the help of content and subject variables

  • Filter junk and spam mails to save bandwidth

Features & Benefits

  • Send email, sms or mobile app alert notifications to users and technician at your convenience
  • Configure notifications for request, problem, change, solution, tasks and projects module thus broadening the scope for information sharing
  • Use existing email templates to save time and effort or create one based on your requirement
  • Filter irrelevant notifications to avoid spamming your user/technician inbox
  • Notify a single technician or a group of technicians based on the requirement at hand
  • Send out notifications to your users addressing them with their names for a personalized touch
Help desk software available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.

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