HelpDesk Reports

The HelpDesk module in ServiceDesk Plus has a wide range of reports, some of which are listed below

Summary Reports
Requests Received Summary by Date by Technician
Requests Received Summary by Date by Category
Requests Received Summary by Date by Priority
Requests Received Summary by Date by Mode
Requests Closed Summary by Date by Technician
Requests Closed Summary by Date by Category
Requests Closed Summary by Date by Priority
Requests Closed Summary by Date by Mode

Open Requests
Open requests by Priority
Open requests by Department
Open requests by Technician
Open requests by Category
Open requests by Due Date
Open requests by Request Date

Overdue Requests
Overdue requests by Priority
Overdue requests by Department
Overdue requests by Technician
Overdue requests by Category
Overdue requests by Due Date
Overdue requests by Request Date

SLA Violation Reports
All SLA violations
SLA violations by category
SLA violations by department
SLA violations by technician

All Requests
Requests by Priority
Requests by Department
Requests by Technician
Requests by Category
Requests by Due Date
Requests by Request Date
Request States by category