These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus - the complete, ITIL Ready, help desk and asset management software solution, with tentative release. schedules. If you would like to see a new feature or vote on suggested features in future releases of ServiceDesk Plus, make sure to visit http://roadmap.manageengine.com/sdp

• Option to schedule data archiving.
• Provision to specify exeptions while archiving.
• Support to view archived data

• View 'My Pending', 'All Pending' and 'All Requests'
• Support for adding a resolution and closing the request
• Support for adding Worklog
• Support for assigning requests to technicians

• NTLM v2 support for pass through authentication
• Request Module
  • Customizable print preview
  • For technician login, option to list "Request Pending My Approval" in the request list view.
  • Templates for replying a request
  • Templates for resolving a request
  • Support for Multi-lingual survey
  • First Response based SLA - Option to specify a first response time for a given SLA along with support for 1st level escalation
• Asset Module
  • Fetching software from Mac machine.
  • Support for scanning multi processor information in linux machine.
  • Acknowledge option provided for Remote Desktop Access.
  • Option to enable Remote Desktop Access for all Workstation in Self Service Portal.
• Problem/Change Module
  • Marking of a problem as Known Error is made configurable.
  • Option to specify a change type as pre-approved.
  • Problem/Change raised on an asset is displayed in the "Request" tab of the Asset details page.
• Software Licensing
• Support for Client Access License (CAL) and Volume based Software licensing.
• Additional fields for Software license.
• Tasks Enhancements
• Ordering of tasks
• Groups support in tasks
• Specifying the dependant tasks for a given task
• Support for creating Tasks template.
• Notification Rules Enhancements
• Notification will not be sent to logged in technicians. Say for instance, a technician picks up a request then a notification will not be sent to the technician. Similarly, for notifications like "Alert the following technicians by email when a new request is created", notification will not be sent to the logged in technician if he is included in the notify list.
• Business Rule Enhancements
  • Option to send mail when a rule matches.
  • Option to continue with the next business rule even after a successful match.
  • Option to apply the Business rule on editing the request also
  • Option to mark a Business Rule as inactive.
  • Option to override the values with the ones in Business rules on successfull match
• Email parser
  • Ability to parse incoming mails (on enabling E-mail Parser under Mail Server Settings configuration) to set various request fields (like category, level, mode, priority,..)
• API enhancements : Supports http form submission based API for Site, Requesters, Sites, Technicians, Assets.

This module enables IT Administrators to create, maintain and monitor Service Catalog.

• Support for creating various Service items for the catalogue.
• Support for automatic redirection for approval when a service is requested.
• Support for additional fields similar to requests.

• CMDB
• Password reset tool
• Enhanced Technician Calendar
• Agent-based scanning
• Change WorkFlow
• Web-based APIs for Requests and Assets