These product roadmaps provide an overview of what is coming in the future releases of ServiceDesk Plus - the complete, ITIL Ready, help desk and asset management software solution, with tentative release. schedules. If you would like to see a new feature or vote on suggested features in future releases of ServiceDesk Plus, make sure to visit http://roadmap.manageengine.com/sdp

• Option to schedule data archiving.
• Provision to specify exeptions while archiving.
• Support to view archived data

• View 'My Pending', 'All Pending' and 'All Requests'
• Support for adding a resolution and closing the request
• Support for adding Worklog
• Support for assigning requests to technicians

• Request Module
  • Templates for replying a request
  • Templates for resolving a request
  • Support for Multi-lingual survey
  • First Response based SLA - Option to specify a first response time for a given SLA along with support for 1st level escalation
• Tasks Enhancements
• Ordering of tasks
• Groups support in tasks
• Specifying the dependant tasks for a given task
• Support for creating Tasks template.
• Business Rule Enhancements
  • Option to send mail when a rule matches.
  • Option to continue with the next business rule even after a successful match.
  • Option to apply the Business rule on editing the request also
  • Option to mark a Business Rule as inactive.
  • Option to override the values with the ones in Business rules on successfull match
• CAL based Software licensing
• Additional fields for Software license

This module enables IT Administrators to create, maintain and monitor Service Catalog.

• Support for creating various Service items for the catalogue.
• Support for automatic redirection for approval when a service is requested.
• Support for additional fields similar to requests.

• CMDB
• Password reset tool
• Enhanced Technician Calendar
• Agent-based scanning
• Change WorkFlow
• Web-based APIs for Requests and Assets