8.1 Release
CMDB
- Support to define various Configuration Item (CI) types, relationship types.
- Support for hierarchy of CI types.
- Different CI type can have different attributes. Child CI type will inherit the fields of Parent CI type.
- Relationship between CIs can be configured. Relationship can have relationship attributes.
- Documents can be attached for CIs.
- Visualization map providing a detailed view of the CI relationships which will help in identifying the dependencies and impact of CIs before performing any changes or in case of any problems.
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Self service portal UI changes
- Earlier, we used to display Incident templates and Service Request templates separately in Self Service Portal. This has caused confusion in customers while selecting the templates. Hence, We have provided an option to combine and display Incident and Service Request templates for the service categories in Self Service Portal.
- Option to disable the default request template ('New Request' link) for requesters.
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Service Catalog Enhancements
- Multi level approval for Service requests.
- Support for request approvers to be shown with approval information of other service request approvers.
- Option to display approval tab (in Requests) for Requesters.
- Service request 'Agreed upon time' (SLA for Service request) will be displayed to the requester before creating the Service Request.
- In cases like New Hire, HR might be creating the new hire request and the department person might need to fill the ticket information (like Laptop / Desktop information, software information, login in AD, ...). In this case HR person and department person both will be requesters. Ability to select a requester to edit the request and fill the needed info in Service request is supported.
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Other Features
- Integration of Incident, Problem, Change with CMDB module. Will be able to view the pending Incident, Problem, Change tickets for a CI from CI relationship graph.
- Depreciation can be configured for Assets.
- Script execution can be done from SDP to ManageEngine Desktop Central.
- Ability to scan VM ware. The list of machines hosted in the VM will also be listed.
- Requests which are caused because of a recent Change in the environment can be associated to the Change ticket.
- Next / Previous navigation is available from Request, Problem, Change details page (when details page is accessed from corresponding list views).
- Color codes support for Leave types.
- Support to move Technician as a Requester.
- Right to left rendering support in the browser (for languages like Arabic, Hebrew).
- Ability to translate the application display text from client itself.
- Support to access application from iPad browser client.
- Support for FireFox 4, IE 9, Chrome web browsers.
- Support to add Attachments in Request from Request details page Actions menu.
- A new column is added in Request to track the last updated time of the Request. This field will be set when request is updated, notes added, reply sent by technician.
- Search enhancement in Service request. Support to include Service Request common additional fields as part of Request search.
- RAM frequency in windows OS is fetched during workstation scan.
- Support to access Self service portal (for requesters) from mobile client.
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Future Release (post 8.1)
Change WorkFlow
- Option to create multiple Change Templates and specify a workflow for each template.
- Support for creating a normal template and an emergency template with each having its own workflow.
- Notifications based on roles - Option to configure the roles ( Change Implementer, Analyzer, CAB Member, Line Manager, etc... ) to whom the notification should be sent when a change comes to a specific state.
- Support for specifying the closure code, down times, impacted user and assets, reason for change and the risk involved in the change.
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