This module enables IT Administrators to create, maintain and monitor Service Catalog.
- Support for creating Service Catalog with service categories and services.
- Support for automatic redirection for approval when a service is requested.
- Support for user group based display of services.
- Support for SLA based services.
- Support for additional fields similar to requests.
Agent based Scanning
Apart from agentless scanning, agent based scanning would be supported. The agent needs to be installed in the remote machines and would be used for inventory scanning and remote desktop. The agent would support delta scanning too i.e. only the difference in the inventory data between subsequent scans would be sent to the AE server. This enhances the speed of the discovery process as well as reduces the bandwidth usage.
Integration with Desktop Central
- Option to install a software for a user / computer using Desktop Central.
- Option to uninstall a software for a user / computer using Desktop Central.
Note: This feature cannot be tested in the Beta build as the corresponding DC version is not yet released.
Other Enhancements
- Dashboards:
- Predefined dashboards with pre-defined widgets.
- Linking of requests:
- Option to specify that a request is similar to another request and map them together.
- Option to copy the resolution, worklog, notes etc.. to the linked requests.
- Purchase Order Enhancements:
- Provision to reconcile assets created by receiving items from PO and assets scanned during scanning.
- Provision to configure multiple approver for a PO.
- Provision to restrict approver to approve a PO based on the total cost of the PO.
- Support for configuring different tax rates for items in single PO.
- Support for adding invoice details to PO.
- Support for configuring the mandatory close fields for PO.
- Software License Management:
- Import software licenses from CSV.
- Supports different license types like OEM, Concurrent etc and custom license types can also be configured.
- Support for license agreements and notifications on license expiry.
- Auto Sync of Distributed Data: The inventory data scanned in the remote SDP servers would be pushed automatically to the central SDP server at periodic intervals.
- API Enhancement: Supports REST protocol.
- Automatic assigning of tickets based on the availability and current ticket count of a technician. i.e. request gets assigned to a technician who has the least number of open tickets.
- Option to assign a backup technician for requests when a technician is on leave.
- User Group based Solutions,incident templates and announcements.
- Site based implementation for problem and change.
- Support to search notes, worklog, resolution and request ID for the request module.
- Supports request closure code while closing a request.
Behavioral Changes
- The new query report option will be available to technicians only with SDAdmin role.
- Global View under Home tab is moved to Dashboard module.
- PO will not move to "Closed" state immediately after receiving all the items. It has to be manually done.
- Agent ID will be the first identifier that would be used for identifying the presence of a scanned workstation in the database.
- Work Log can be added only for the technicians who belong to the associated sites of the logged in technician.
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