SDP Editions

ServiceDesk plus is available in 3 editions. Pick the edition that suits you the best.

• Standard Edition
• Professional Edition
• Enterprise Edition

Standard Edition: Help Desk Only (Free Forever - Upto 5 Technicians)

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Incident, Problem Management, Change management with CMDB.

Note: Upgrade to ServiceDesk Plus 8.2 is available too. Please contact sales@manageengine.com to get your quote.

	Service Desk Plus Standard Edition	Service Desk Plus Professional Edition	Service Desk Plus Enterprise Edition
Help Desk
Manager Dashboard
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing
IT Help Desk Reports
Canned Reports
Customizable Reports
Query Builder
Scheduled Reports
Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Load Balancing
Auto Device Discovery
Agent-based scanning
Distributed asset scan
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management
IT Project Management	Add-on	Add-on
Purchase Management
Contracts
CMDB		Add-on
Service Catalog		Add-on
Service Request Approval
Incident Management
Custom Request Form Templates
Problem Management		Add-on
Optional Problem Closure Rules
Problem Management Workflow Problem Analysis Work Around & Solutions Incidents & Problem associations
Free flowing text and attachments support for Problem Recording
Comprehensive Problem Reports
Change Management		Add-on
Password Reset Tool	Add-on	Add-on
Flash Reports
Support different Types of Change Standard Change Minor Change Major Change Significant Change
Change Approval Board
Approved Change Reports for scheduling
Forward Schedule of Changes
Change Calender for easy scheduling
Change History
Operating System Support
Windows
Linux
Database Support
Postgre SQL
MySQL
MS SQL
Pricing (starting at)	$0 Free Forever upto 5 Technicians	$595	$2995