Users have 24x7 access to the Help Desk
You’ll find it so simple:
ServiceDesk Plus makes ticket creation an easy task through predefined templates. The result, you only require a minimum time for creating a ticket and IT administrators can eliminate the need for manual classification of tickets, since ServiceDesk Plus takes care of the most. Service Requests clearly defines the due by time and sets expectation level for new requests, making tickets completely organized and collect the details based on categorization of trouble tickets.
Allow end-users to track their statuses and eliminating the possibility of status-update emails. Help your end-users to resolve their common issues through Solutions tab. End-users can personalize their details through self-service portal, which automatically reduces the trouble tickets and reduce workload for your IT staffs‘.
Announce any issue on service outage and known problems to avoid the flood of requests that are common during any high impact incident. Announcements tab can be made available, when there are any announcements to be made to a particular user group.
ManageEngine ServiceDesk Plus Self-service Portal helps you in real-time with an easy user-interface. End users can create or check their tickets without even calling their Help Desk Staffs‘.