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Self-Service Portal

Home » Features » Self-Service Portal

Self service portal

Let your end users enjoy 24*7 support & quicker answers

Self-service has become a must-have, given the time spent by technicians in handling tickets that can be self-solved by end users. ServiceDesk Plus self-service portal makes it easy for your end users to create and track their tickets or self-solve common issues by reading the solutions without having to pick the phone or send emails. Empower your end users with self-service portal and reduce the workload on your IT help desk.

Available on
Standard Professional Enterprise

"ServiceDesk Plus is inexpensive and it was able to lift all our ITIL problems right out of the box. So we went with ServiceDesk Plus"

Klaus Olfson
Danish Red Cross
  • Self-Service Portal

    Self-Service Portal

  • Self service portal home page in ServiceDesk Plus

  • List of tickets raised by an end user and their status

  • List of projects the end user is associated with

  • Knowledge base on a Self service portal

Features & Benefits

  • List out all the incident and service request templates under Request Catalog in a self service portal
  • End users can easily create and track tickets from their work station
  • Restrict end users to view only the workstations associated with them.
  • Allow users to change passwords, approve waiting requests and personalize their accounts on their own using their self service portals.
  • Maintain a knowledge base with solutions to reduce the reliability of end users on help desk technicians to solve their problems
  • Make organization wide announcements
Help desk software available in 29 different languages and is used by more than 85,000 companies, across 186 countries, to manage their IT help desk and assets.

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