Self-Service Portal

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Users have 24x7 access to the Help Desk

No Phone calls, No Email requests. Show your end-users the best way to solve their issues. Self-service portal in ManageEngine ServiceDesk Plus reduces all your staffs‘ workload in minutes.

You'll find it so simple:

ServiceDesk Plus makes ticket creation an easy task through predefined templates. The result, you only require a minimum time for creating a ticket and IT administrators can eliminate the need for manual classification of tickets, since ServiceDesk Plus takes care of the most. Service Requests clearly defines the due by time and sets expectation level for new requests, making tickets completely organized and collect the details based on categorization of trouble tickets.

Allow end-users to track their statuses and eliminating the possibility of status-update emails. Help your end-users to resolve their common issues through Solutions tab. End-users can personalize their details through self-service portal, which automatically reduces the trouble tickets and reduce workload for your IT staffs'.

Announce any issue on service outage and known problems to avoid the flood of requests that are common during any high impact incident. Announcements tab can be made available, when there are any announcements to be made to a particular user group.

Features

ManageEngine ServiceDesk Plus Self-service Portal helps you in real-time with an easy user-interface. End users can create or check their tickets without even calling their Help Desk Staffs'.

  • Combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal.
  • Option to disable the default request template ('New Request' link) for requesters.
  • End users can create and track the ticket without help desk staffs'.
  • Users can review the history of requests.
  • End users can change their passwords without raising a ticket and also personalize the portal.
  • Allow end-users to approve waiting requests through their own portal.