Recently we conducted a webinar on "Importance of Service Catalog for the Service Desk" which was hosted on Bright Talk and was presented by Colin Rudd, Chairman, itSMF UK.If you aren't aware of who Colin Rudd is, here is some info about him.
Colin has been working in the IT industry for over 40 years and is internationally recognised as a leading authority, coach and mentor on all aspects of IT service management. He has been heavily involved in the development of ITIL® as an architect and lead author. Colin now works for his own company using his extensive service management experience and knowledge to assist many client organisations with improvement of their processes and solutions. He has also delivered service management training and consultancy all over the world including presentations at many keynotes at International conferences. Colin also assisted with the development of the ISO/IEC 20000 service management standard and is currently the chairman of itSMF UK. His enormous contributions to the service management industry were recognised in 2002, with the presentation of the itSMF's "Paul Rappaport" lifetime achievement award.
The webinar looked into aspects like why service catalogue is so important in the establishment of a mature service desk operation. It also focused on importance the service desk to be involved in the design, scoping and implementation of a service catalogue within an organisation.
The webinar also addressed some of the questions pertaining to
So check out the live webinar recording above on Importance of Service Catalog for the Service Desk by Colin Rudd