The newly enhanced multi-level approval stages help in configuring the Service Request for multiple approvers. Display Approvals tab in the ‘Requests module’ for Requesters which helps in notifying the status of the service request..
The ‘Agreed upon time’ (SLA) for a Service Request is displayed to the requesters before creating the Service Request.
Combine and display the Incident Templates and Service Request Templates under Request Catalog in Self-Service Portal. Option to disable the default request template (‘New Request’ link) for requesters.
End users can create and track the ticket without help desk staff. Users can review the history of requests.
End-users can approve waiting requests through the Self-Service Portal.