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ServiceDesk Plus 9.0
A compelling upgrade to transform your help desk!
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ServiceDesk Plus 9.0 Home » Helpdesk Software Features

What's the difference & why it matters?

Watch the video now to find out what's so pressing and fantastic about the new ServiceDesk Plus 9.0.

The features you'll love

There are many reasons why you'll love the all-new ServiceDesk Plus, one of which is
the meaningful features that give you a truly fresh upgrade!

 

Change Workflow

Change Workflow

You can now create customized workflows to support the different change processes. Workflows can be configured for each stage of the change process, right from submission to reviewing and closing a change. These preconfigured workflows can be duplicated and also be tied to the different change templates. Also the other new features like change roles, change risk, customizable stage and status, etc. supplements and enhances the change workflows.

Learn more >

 

 

Software License Enhancements

Software License Enhancements

ServiceDesk Plus 9.0 extends the scope of managing software licenses installed across the enterprise. You can track upgraded and downgraded software license and also purchase the upgrade licenses using the Purchase Orders. Support for suite licensing and automatic detection of the suite software is made available which is quiet handy when managing Microsoft and Adobe suite products.

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Service Request Enhancements

Service Request Enhancements

Experience the easy way to create a service request with ServiceDesk Plus 9.0. You can raise a new service request from a related incident. More clicks and navigations can be avoided eventually reducing the time to create a new service request. These service requests will automatically be linked to the incident request along with the comments indicating the reason for the new service request.

Learn more >

 

 

On-hold scheduler

On-hold scheduler

Requests that are moved to an onhold status can be configured to reopen at a scheduled date and time. Information regarding moving the request to the onhold status can be stated in the reason box for future reference.

Learn more >

 

 

Request Trash

Request Trash

Deleted requests will be stored in a request trash where it can be viewed and restored. The request will be automatically deleted from the trash after 24 hours from the time of deletion. Once a request is moved to the trash, all the related associations will be removed and they are restored once if the request is recovered.

 

 

 

Lucene Search Mechanism

High-speed search is now available for request module through Lucene Search Mechanism. Lucene search algorithm is one of the most powerful, accurate and an efficient search algorithm which helps in improving the scalability and the performance of the system.

 

CMDB API

The CMDB API helps in adding, updating, fetching or deleting Configuration Items from the application. It also helps to capture the relationships between CI's and other CI type operations into ServiceDesk Plus.

Other New Features

  • Dashboard Customizations
  • Reply Mail Status Change
  • Multi-currency support in Purchase Orders
  • Service Request to Purchase Order association
  • Customizing Request reply templates with Request fields
  • and much more...
Upgrade to the all-new ServiceDesk Plus 9.0
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