Scan IT assets
ServiceDesk Plus scans and audits all workstations across your enterprise connected over LAN, WAN and VPN. ServiceDesk Plus helps you scan all Windows workstations from Active Directory. Discover Linux workstations and other IT assets such as printers, routers, and switches using network scan. The detailed scan provides in-depth details about hardware and software installed in all workstations. Asset Managers can audit workstations and get hardware and software reports for fine-grained control.
Manage Asset Groups
ServiceDesk Plus helps you create focused asset groups for better management and control. You can create Static or dynamic groups based on asset properties and for ease of management. With static groups you can choose assets with different properties. Dynamic groups help you to group asset based on specific criteria.
- Static groups helps you group different assets such as Windows XP machine, one Linux box and a printer to form a static group say QA team
- Dynamic groups helps you classify asset based on their properties such as, All windows XP workstations, all workstations with less than 1 GB RAM, workstation with Intel Mobile Centrino processors and so on
Track Asset Ownership
Track Asset Ownership details to get a clear picture of who owns what. ServiceDesk Plus helps you assign assets to users and track them through the asset life cycle. The detailed asset ownership history helps track all previous owners and records all the changes in the asset.
ServiceDesk Plus's Auto-Assign helps you to quickly assign workstations and the most probable owners based on their login status. The auto-assign helps you eliminate manual workstation and owner association by over 80%.
Hardware & Software Inventory
Get detailed hardware inventory reports about workstations in the network such as OS details, CPU details, network information, hard disk details, RAM slots. Software Inventory report details software installed in workstations across the network. It helps you group licensed software enabling you to track total number of actual installations versus purchased software licenses.
Track everything that ever happens on your network. ServiceDesk Plus's Audit Trail help you keep a tab on important changes such as software managed and prohibited software installations, hardware changes that happen every seven days.
Detail Audit reports helps you to collate information from discrete changes across your network and get deep insights. Detailed Workstation Audit History reports by changes and timeline helps you to navigate across disparate data and pinpoint a particular event or track Asset changes.