Account and Contact Management
|Lets you store every information relating to the customer. This information is intelligently presented to the technicians who handle customer tickets. Thus, detailed information about the customer's business, his timezone etc. provides deeper insight and comes in handy when dealing with customer issues.
Accounts & their Sub-accounts can be managed in a hierarchial format in SupportCenter. The members belonging to these accounts & subaccounts can be managed separately and suitable permissions can be provided for accessing the customer portal.
The products purchased by the account and details of the purchase can be stored along with the Account information enabling help desk crew to quickly get the customer's purchase history. When a member of a specific Account files a ticket, the Products the account has purchased is displayed to him.