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Accounts in SupportCenter Plus can be considered as organizations and firms. All the account details such as, annual revenue, address, phone, email id and account manager details are recorded and update periodically. Thus giving you a complete picture of the account and its details.
Adding New Account
The new account form can be accessed by two ways in SupportCenter Plus application.
Add New drop down
Accounts tab
Add New drop down
The Add New drop down is a quick navigator to instantly access the New Accounts form from the home page.
To configure the New Account, go to Step 3 in Accounts tab.
Accounts Tab
Click the Accounts tab in the header pane to open the account list view page.
Click on New Account button.
From the New Accounts form, specify the name of the Account in the Account Name field. This is a mandatory field.
Specify the Annual Revenue for the support service from the account.
Specify the details such as, Email, Phone, Website and Fax of the account.
Select the Type of Industry and Time Zone of the account from the drop down list.
Select the Account Manager of the account from the drop down list. To know more on account manager, refer Account Manager.
Specify the Domain
Names for the account. The domain name is essential when contacts
raise requests for the first time, the contact is automatically associated
to the account with the specified domain name.
Say, John (john@mycompany.com) sends an email to supportcenter for
the first time and the domain, mycompany.com is already mapped to the
account MyCompany Inc., then John would automatically be associated to
MyCompany Inc.
The Auto-Assign contact to account option can be enabled in Settings
under Admin module.
Specify the Address of the account in the given text fields.
Specify relevant information about the account in the Description field.
If you would like to attach a file with the account then click Attach a file button and attach the document.
Save the details.
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