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You can set the operational hours of your organization which calculates the du by time for a request.
To set the organization's operational hours,
Click on the Admin tab in the header pane.
Click on Operational
Hours icon 
under Contract Settings block.
You can specify your working hours as either Round the clock or you can select the Operational Hours from the Start Time and End Time drop down.
Now, select the days that your organization works by selecting the check boxes provided beside the days of the week.
Click Save. At any point if you wish not to modify the operational hours, then click Reset.
If you have already set the operational hours and now you wish to modify the same, you still need to follow the same procedure as specified above. But in this case, when you click Operational Hours from the Admin Home page, it will open the Operational Hours form with the details that have been set earlier. You can make the necessary modifications and then click on Save.
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