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The services offered to an account is listed under Support Services. These services are grouped as Support Plan which determines the due by time for a request.
To access the Support Services page,
Click on the Admin tab in the header pane to open the configuration wizard page.
Click Support
Services icon 
under Contract
Settings. The Support Service list view page opens. From this page,
you can add, edit and delete a support service.
Add Support Services
Click Add New Service link.
Specify the Service Name. This field is mandatory.
Specify relevant information about the service in the Description field.
Save the details.
Edit Support Services
From the Support Services
list view page, click on the Edit
icon 
beside the service you wish to edit.
Modify the details and Save the changes.
Delete Support Services
From the Support Services
list view page, click on the Delete
icon 
beside the service you wish to delete.
A confirmation dialog appears.
Click Ok to continue. The support service is deleted from the list.
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