Helpdesk Settings

If you have logged into the application as the administrator then you need to configure the helpdesk settings before the request module can be opened for real time functioning of fetching the customer support mails and tracking the same.

The following helpdesk settings need to be configured,

• Mail Server settings  

• Mail Configuration

• Twitter Settings

• Telephony Server Settings

• Helpdesk Customizer

• Request Template  

• Scheduled Requests  

• Notification Rules  

• Business Rules   

• Time Entry Type   

• Time Entry Additional Fields   

• Job Sheet Customizer   

• Remote Assistance Setup