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The email address to which the service requests are sent and should be fetched by SupportCenter Plus application is configured under Mail Configuration. If you have enabled multi-tendency, the email address of the respective Business Units can be configured such that the mails are routed to the particular Business Unit.
Incoming Email IDs: The email address to which the service requests are sent.
Sender Name: The name to appear in the mail beside sender's mail ID, while sending mails from the application.
Reply-To Address: The email address to which the reply needs to be sent.
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