Time Entry - Additional Fields

If you require any further additional information while entering the time spent entry details apart from the pre-set fields, you can configure them under Time Entry - Additional Fields. You can add text fields, numeric fields and date type fields in the form.

To add additional fields,

1. Click the Admin tab in the header pane to open the configuration wizard page.

2. Click on Type Entry -  Additional Fields icon under Helpdesk Settings block. The Type Entry -  Additional Fields page opens where you can add up to 12 text fields, four numeric and date/time fields.

Configuring Additional Text fields

1. By default, the Text tab is selected. Specify the Label for the Additional field.

2. Specify any relevant information about the additional field in the Description text field.

3. Select the Type of the text field by enabling the radio button. It can be either Single- Line, Multi – Line or Pick List (drop down list). For Pick List fields, the added values can be rearranged using the Up and Down buttons.

4. You can also specify default values to be pre-filled in the time spent entry details form.  

5. Save the settings.

Configuring Additional Numeric fields

1. Click on the Numeric tab.

2. Specify the Label for the additional field.

3. Specify any relevant information about the additional fields in the Description text field.

4. Save the settings.

Configuring Additional Date/Time fields                  

1. Click on the Date/Time tab.

2. Specify the Label for the additional field.

3. Specify any relevant information about the additional fields in the Description text fields.

4. Click Save to save the setting