Time Entry Type

The requests raised into the application can be a service request, maintenance request or a product consultation. So while entering the Time Entry Details you need to enter the type of support provided by the support rep to the customer. This can be configured as Time Entry Type.

1. Click on the Admin tab in the header pane to open the configuration wizard page.

2. Click on Time Entry Type icon under the Helpdesk Settings block. The list of available Time Entry Type is displayed. From this page, you can add, edit and delete a time entry type.

Add Time Entry Type

1. Click on Add New Time Entry Type link.

2. Specify relevant nameas the Time Entry Type Name. Say, Product Consultation. This field is mandatory.

3. Specify the details about the time entry type in the Description field.

4. Save the changes.

Edit Time Entry Type

1. Click on the Edit icon beside the Time Entry Type Name you wish to edit.

2. Modify the details and Save the changes.

Delete Time Entry Type

1. Click on the Delete icon beside the Time Entry Type Name you wish to delete.

2. A confirmation dialog appears.

3. Click Ok to proceed with the delete operation. The Time Entry Type is deleted from the list.