Defining a Survey

You can define your own survey questions and satisfaction levels that suits the needs of your organization and users.  

 

To define your survey,

  1. Click the Admin tab in the header pane.

  2. Click on Define a Survey iconUser Survey Definition Icon under the User Survey block. From Define Survey page, you can add, edit and delete the survey questions and satisfaction levels.



 

Survey Questions

 

Add Survey Questions

  1. Click on Questions tab.

  2. Click the + Add Question button.

  3. Type in your question in the text area provided.

  4. To make the question mandatory, select Mark as Required check box. The user cannot submit the survey without answering the mandatory questions.

  5. Click Save. The question is added in the Questions tab.

You can add any number of questions to the survey by following the above steps. As you keep adding the questions it gets appended at the end of the question list. You can change the order of the questions by clicking the Move Up and Move Down link that is available beside each question.

 

 

 

Edit Survey Questions

  1. Click on Questions tab.

  2. Click on the Edit link beside the question you wish to edit.

  3. Edit the question displayed in the text area.

  4. Click Save. The Define Survey page is refreshed to display the modifications made.

Delete Survey Questions

  1. Click on Questions tab.

  2. Click Delete link beside the question you wish to delete. A confirmation dialog pops up.

  3. Click OK to delete the question.

Note

Deleting a survey question will have an impact on the previously collected survey results.   

 

 

Satisfaction Levels

 

Add Satisfaction Levels

  1. Click on Satisfaction Levels tab.

  2. Click + Add Level button.

  3. Enter the satisfaction level in the text area provided.

  4. Click Save.

You can add any number of satisfaction level to the survey by following the above steps. As you keep adding the levels it gets appended at the end of the level list.  You can change the order of the satisfaction levels by clicking the Move Up and Move Down link available beside each question.

 

Satisfaction levels scales from bad to good with Good at the bottom and Bad at the top.

 

 

Edit Satisfaction Level

  1. Click on Satisfaction Levels tab.

  2. Click on the Edit link beside the satisfaction level you wish to edit.

  3. Edit the satisfaction level displayed in the text area.

  4. Click Save. The page refreshes to display the modified levels.

 

Delete Satisfaction Level

  1. Click on Satisfaction Levels tab.

  2. Click on Delete link beside the satisfaction level you wish to delete. A confirmation dialog pops up.

  3. Click OK to delete the satisfaction level.

Note

Deleting a satisfaction level or changing its order has an impact on the previously collected survey results.

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