Viewing Survey Results

Once the contact completes the survey, the support rep can view the survey results. The survey results can be viewed based on the Date filter, Group and Support Rep.

 

To view the survey results,

  1. Click on the Admin tab in the header pane to open the configuration wizard page.

  2. Click on Survey Results icon under User Survey Settings block. The Survey Results list view page opens.

Note: Once the contact submits the survey for the request, the View Survey Results option will be available for the requests under Request Details page --> More Actions drop down.

 

the survey isThe Survey Results can also be viewed from Request Details page --> Actions drop down --> View Survey Results.

 

 

Viewing Survey Results by Date Filter

 

You can view the survey results based on the Date Filter. Select Today, Yesterday, This Week, Last Week, This Month, Last Month or Custom date range option from the Date Filter drop down to filter and view the survey results. By default All Time is displayed. When you select the Custom date range option, you need to select the From and To date from the Calendar lookup and click Go to view the survey results based on the specified date.

 

Viewing Survey Results by Group and Support Rep

 

You can view the survey results based on the group, support rep or both. If you select a group from the Group drop down, then the list of support reps associated to the selected group will be listed under Support Rep drop down.

 

To view the survey results,

  1. From the Survey Results list view page opens.
  2. Click on the Subject of the survey result. The User Satisfaction Survey page pops up.

 

 

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