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ManageEngine SupportCenter Plus provides you with the option to modify and delete the existing contacts, provided you have the corresponding access permission.
Edit Contact
Click the Contacts tab in the header pane to open the contacts list view page.
Click the Edit
icon
beside the name of the contact you wish to edit. The
Edit Contact page opens with the values populated while adding the contact.
Modify the details and Update the changes.
Alternatively, you
can also edit the contacts from the contact details page. To know more,
refer Edit Contact.
To reset the password of the contact,
From the Edit Contact form, click Reset Password link beside the Password field. The Reset Password dialog pops up.
Enter the password in the New Password field. This is mandatory field.
Click Reset Password. The pop-up refreshes with a success message.
Click Ok to close the window.
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Note
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To intimate the change of password to the requester automatically once you have reset the password, you need to enable "Send Self-Service login details" option in Notifications Rules under Admin tab. |
To delete bulk contact information from the application,
Click the Contacts tab in the header pane to open the contact list view page.
Select the check box beside the name of the contact you wish to delete.
Click the Delete button. A confirmation dialog pop-up.
Click Ok to proceed with the deletion of the contact information.
Alternatively, you can also delete contacts from the contact details page. To know more, refer Delete Contact.
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