Back up and Restore


In Windows

In Linux


In Windows

 

Taking Backup of Data

 

Follow the steps given below to take a back up of the ManageEngine SupportCenter Plus data,

  1. Click Start -> Programs -> ManageEngine SupportCenter Plus -> Backup Data.                                                 
                                                   [OR]
    Alternatively, you can also take backup from <SupportCenter>\bin directory in the command prompt. Execute the backUpData.bat as shown below,

    C:\>cd AdventNet\ME\SupportCenter\bin\backUpData.bat
     

  2. A back up of the data and the file attachments that have been added to the application will be created in <SupportCenter>\backup directory.

  3. The file name for the back up file will be of the pattern BackUp_month_date_year_hr_min.data. An example of the back up file name: backup_supportcenter_7013_fullbackup_12_18_2008_15_22.data

 

Restoring the Data

 

To restore the back up data,

  1. Click Start -> Programs -> ManageEngine SupportCenter Plus -> Restore Data.                                                 
                                                   [OR]
    Go to <SupportCenter>\bin directory in the command prompt. Execute the file restoreData.bat as shown below,

    C:\>cd AdventNet\ME\SupportCenter\bin\restoreData.bat
  2. The Restore Data pop up window appears. Browse the backed up file and click OK.

Note: The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file.

 

  1. The data begins to restore. While restoring the existing data will be rewritten with the backed up file.

  1. On successful restoration click Close.

 

 

Note: The SupportCenter Plus server needs to be shut down before you restore the data.

 

 

In Linux

 

Taking backup of Data

 

Follow the steps given below to take a back up of the ManageEngine SupportCenter Plus data,

  1. Go to <SupportCenter>/bin directory from the command prompt.
  2. Execute the backUpData.sh file as given below,
     

    $ sh backUpData.sh

The back up file will be created in the <SupportCenter>/backup directory.

  1. The file name for the back up file will be of the pattern BackUp_monthdate_year_hr_min.data. An example of the back up file name: backup_supportcenter_7013_fullbackup_12_18_2008_15_22.data

 

Restoring the Data

 

To restore the back up data,

  1. Go to <SupportCenter>/bin directory from the command prompt.
  2. Execute the file restoreData.sh at command prompt as shown below,

    $ sh restoreData.sh <backup file name>

The back up file name has to be the .data file from which you wish to restore the data. This will restore the data from the back up file.

 

Note: The SupportCenter Plus server needs to be shut down before you restore the data.

 

SupportCenterPlus - Customer Support Management Software

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