|
|
Reports play a vital role as its essential in every organization. You can view reports based on the time spent by a support rep on an account, product, or reports on all the over due requests. You can even schedule reports, Share reports to accounts and manage reports in the Reports tab.
The reports tab consists of the following -
Custom Reports - Customize your own reports that suits your organizations needs.
Query Report - Create Custom Reports by defining a Query.
Schedule Report - Generate reports automatically on daily, weekly or monthly basis.
Manage Folder - Keeps a track on the number of reports under each folder and option to add a new folder.
Report Settings - Customize your report column size, the data and time format to be displayed in reports and options to Disable links, grouping per page and specify default values for empty fields.
|
|