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Each request will be owned by a support rep, who would be responsible for handling the request until it is closed. To assign a support rep,
Log in to the SupportCenter Plus application using your user name and password.
Click the Request tab in the header pane. This opens the Requests list view page.
Click the Title of the request to be assigned a support rep. This opens the view request page.
Click the Assign link on the top right hand side of the page. Click Assign option from the list. This opens Assign Group and Support Rep page as shown below,
Select the Group of the request from the combo box.
Select the Support Rep under the selected Group to assign the request .
Click Assign button to assign the request. If you do not wish to assign the request to the support rep/group then click Cancel button to close the page.
Bulk Assign Request
You can also assign more than one request at a time to the support rep. To bulk assign requests to support rep,
From the Requests list view page, select the requests to be assigned to a support rep by enabling the check box.
Click the Assign to combo box on the top right hand side of the page below the navigator button as shown below,
Select the Support Rep name from the list and click Assign button to assign the request to the Support Rep.
You can unassign a request from the support rep and move it back to unassigned status. To unassign a support rep,
From the request list view page, click the Title of the request to be unassigned a support rep. This opens the View Request page.
Click the Assign link on the top right of the page and select the Assign option. This opens Assign Group and Support Rep pop-up page.
Click the Choose Support Rep combo box and select NONE and click Assign button. The request will be unassigned. Click Cancel to cancel the operation.
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