Request List View

The request list view page organises and displays all the tickets raised into SupportCenter Plus. This page includes various useful functionality such as,

• option to view requests based on filters.

• customize columns to be displayed in the list view.

• set the number of requests to be displayed per page.

• search for requests on entering the request ID.

• perform major operations on requests from the list view page.

On clicking the Request tab in the header pane, the page redirects to the request list view page.

Representation of Icon in the list view:

• - A note is added to the request.

• - No reply is sent nor received for the request.

• - A reply has been sent by the support rep to the contact.

• - A reply has been sent by the Contact.

• - edit individual requests.

• - Search for requests on entering the request id, subject, requesters name and so on.

• - select the columns to be displayed in the list view.

From the request list view page you can:

1. Refresh this page: Set the time frame to refresh the page from every minute to 30 minutes. On setting the refresh time in the application, the page gets refreshed automatically for the specified time frame. By default, the value is set to Never.
   
   To auto refresh list view page,

1. Click the edit iconbeside the value Never.

2. From the drop down list select the frequency of refreshing the page.

3. Click Set button.

2. Search Request: Search for requests instantly on entering the Request ID.

3. Set the number of requests per page and navigation buttons: You can set the number of requests to be displayed in the request list view page.

4. Custom and Manage the Views: Customize the page to display the requests using Custom View option. You can create criteria to filter requests accumulated in the request list view page. Thus sorting and viewing requests based on your requirements. [Refer Custom Views to know more]

• -  create filters to customize and organize your request list view  The filters created can be made public or private.

• -  View, edit and delete customized views.

5. Request based on filters:  View specific group of requests through pre defined filters.

6. View and Add Notes to a request: Select on the notes icon to view and add notes to a request instantly from the list view page. Public notes are marked as , whereas private notes are marked in . [Refer Notes for more information].

4. New Request: Create new requests on specifying the detail information of the request such as, request type, priority, urgency, group, category, sub category and items. [Refer New Request to know more].

5. Bulk Operation:

• Edit Request: Bulk edit requests with similar information. [To know more, refer Editing Request].

• Delete Request: Bulk delete requests. [To know more, refer Deleting Request].

• Close Request: Bulk Close of all the completed requests. [To know more, refer Closing Request].

• Merge Requests: Merge two or more similar request. While merging requests, the newly added requests are taken as the child request while the older request is the parent request. [ To know more, refer Merging Request].

• Assign To: Assign bulk requests to support reps.  [ To know more, refer Assigning/Unassigning Support Reps].