Search Requests

You can search for requests based on the keywords, request ID and column wise search on entering the request details such as subject, requesters name and so on from the request list view.

Search Requests based on

• Keywords

• Request ID

• Column wise

Search Requests based on Keywords

Request tab

 To do a keyword search for requests,

1. Click Request tab in the header pane to open the request list view page.

2. Enter the keyword in the search field.

3. Click Search. All requests that match the keyword provided by you in the search field is displayed.

Performing a Global Search

You can also perform a Global Search that searches the keyword in every module at one go. Advance search options such as Wildcard search, phrase search, boolean search, field specific search and much more, can be used to make the search effective. To know more, click Search Tips.

Search requests based on Request ID

If you are aware of the request ID of the request you are searching for, then you can perform the search using the request ID alone. It is quick and displays the request instantly.

Column wise search of requests

You can also perform column-wise search of requests if you know any of the request detail such as subject, requester's name and so on. To perform a column-wise search,

1. From the request list view page, click on Search icon . The search field opens just below every column that is visible in the list view.

2. Enter the search string in the column of your choice.

3. Click Go. The search results matching the search string(s) are displayed.