// $Id : $

var TREE_NODES = [
	['Introduction', "introduction/introduction-support-center.html", "MAIN",			
		['Contacting ZOHO Corporations', "introduction/contacting-adventnet.html", "MAIN",],		
	],		
	['Home', "introduction/login-home-page.html", "MAIN",
			['Views (My View, Global View, Support Team)', "introduction/global-view.html", "MAIN",],
			['License Expiry Alert', "introduction/license-expiry-alert.html", "MAIN",],
			['My Tasks', "introduction/tracking-my-tasks.html", "MAIN",],
			['Publishing Announcements', "introduction/announcements.html", "MAIN",],			
			['Reminders', "introduction/reminders.html", "MAIN",],
			['Personalize (Change Password)', "general-features/change-password.html", "MAIN",],	
			['Feedback', "general-features/feedback.html", "MAIN",],
		
	],
	['Request', "requests/support-center-requests.html", "MAIN",
		['Request List View Page  [Customize, Auto Refresh, Search and more..]', "requests/request-home-page.html", "MAIN",			
			['Customizing Request List View', "requests/customize-request-list-view.html", "MAIN",],		
			['Searching Requests', "requests/search-requests.html", "MAIN",],			
		],
		['Creating a New Request', "requests/creating-new-request.html", "MAIN",],
		['Different Modes of Creating a New Request', "requests/different-waysof-creating-newrequest.html", "MAIN",],
		['Viewing a Request', "requests/viewing-request.html", "MAIN",],		
		['Editing a Request', "requests/editing-request.html", "MAIN",],
		['Deleting Requests', "requests/delete-requests.html", "MAIN",],				
		['Picking up Request', "requests/request-pick-up.html", "MAIN",],
		['Closing Requests', "requests/close-request.html", "MAIN",],
		['Merging a Request', "requests/merging-request.html", "MAIN",],		
		['Assigning/Unassigning Support Rep to a Request', "requests/assigning-technician.html", "MAIN",],
		['Start / Stop Request Timer', "requests/request-on-hold.html", "MAIN",],
		['Adding Notes', "requests/add-notes.html", "MAIN",],	
		['Adding Tasks', "requests/add-follow-up-task.html", "MAIN",],	
		['Adding Reminders', "requests/adding-reminders.html", "MAIN",],
		['Duplicate Request', "requests/duplicating-request.html", "MAIN",],		
		['Printing the Request', "requests/printing-request.html", "MAIN",],
		['Canned Responses', "requests/canned-response.html", "MAIN",
			['Add New Canned Response', "requests/canned-response.html#addcanned", "MAIN",],
			['Editing canned Response', "requests/canned-response.html#editcanned", "MAIN",],
			['Deleting Canned Response', "requests/canned-response.html#deletecanned", "MAIN",],
			['Replying Via Canned Response', "requests/canned-response.html#replyingcanned", "MAIN",],
		],				
		['Adding Resolution', "requests/add-resolution.html", "MAIN",],
		['Searching Solutions', "requests/search-solutions.html", "MAIN",],
		['Submit for Approval', "requests/submit-for-approval.html", "MAIN",],
		['Viewing Contact Details', "requests/view-contact-details.html", "MAIN",],
		['Viewing Requests by Contacts', "requests/viewing-requestby-requester.html", "MAIN",],
		['Replying the Contact', "requests/respond-contact.html", "MAIN",],
		['Forward the Request', "requests/forward-request.html", "MAIN",],
		['E-mail the Support Rep', "requests/notify-technician.html", "MAIN",],
		['SMS the Support Rep', "requests/sms-technician.html", "MAIN",],
		['Request Conversations', "requests/threading-in-requests.html", "MAIN",],	
		['Viewing Requests Based on Filters', "requests/view-filtered-request.html", "MAIN",
		],		
	],
	['Solutions', "solutions/support-center-solutions.html", "MAIN",
		['About Solutions', "solutions/editing-solution.html", "MAIN",],
		['Add Solution', "solutions/add-new-solution.html", "MAIN",],
		['Submit for Approval', "solutions/submit-approval.html", "MAIN",],
		['Approve/Reject Solutions', "solutions/approve-solutions.html", "MAIN",],
		['Edit and Delete Solutions', "solutions/delete-solution.html", "MAIN",],
		['Forward Solution', "solutions/forward-solution.html", "MAIN",],
		['Search Solutions', "solutions/search-solutions.html", "MAIN",],
		['Browsing Solutions by Topic', "solutions/browse-solutions-by-topic.html", "MAIN",],
		['Topics Template', "solutions/topics-templates.html", "MAIN",],
		['Managing Topics', "solutions/manage-topics.html", "MAIN",
			['Adding a New Topic', "solutions/manage-topics.html#addNewTopic", "MAIN",],
			['Renaming a Topic', "solutions/manage-topics.html#renameTopic", "MAIN",],
			['Moving Topics', "solutions/manage-topics.html#moveTopics", "MAIN",],
			['Deleting a Topic', "solutions/manage-topics.html#deleteTopic", "MAIN",],
		],
	],
	['Contracts', "contracts/contracts.html", "MAIN",
			['About Contracts', "contracts/about-contracts.html", "MAIN",],
			['Creating a New Contract', "contracts/creating-a-newcontracts.html", "MAIN",],
			['Editing and Deleting Contracts', "contracts/editing-deleting-contracts.html", "MAIN",],
			['Renew Contract', "contracts/renew-contracts.html", "MAIN",],
			['Print Preview', "contracts/printing-contracts.html", "MAIN",],
			['Search Contratcs', "contracts/searching-contracts.html", "MAIN",],			
	],
	['Accounts', "accounts/support-center-accounts.html", "MAIN",
		['Adding New Account', "accounts/add-new-account.html", "MAIN",],
		['Editing and Deleting Account', "accounts/delete-account.html", "MAIN",],
		['Customize list Views', "accounts/creating-customviews.html", "MAIN",],
		['Convert As Sub-Account', "accounts/convert-as-subaccount.html", "MAIN",],
		['Assigning Topics Template to Account', "accounts/solutiontopic-viewpermissions.html", "MAIN",],
		['Importing Sales Details from CSV', "accounts/import-sales-details-fromcsv.html", "MAIN",],
		['Importing Accounts from CSV File', "accounts/importing-accounts-contacts-from-csv.html", "MAIN",],
		['Viewing Accounts Requests', "accounts/accounts-requests.html", "MAIN",],
		['Associate Contact', "accounts/associate-contact.html", "MAIN",],
		['Associate Product', "accounts/associate-product-to-account.html", "MAIN",],
		['Add Contract', "accounts/associate-contracts.html", "MAIN",],
		['Add Advisory', "accounts/add-advisory.html", "MAIN",],
		['Searching Accounts', "accounts/searching-accounts.html", "MAIN",],				
	],
		
	['Contacts', "contacts/support-center-contacts.html", "MAIN",
		['Adding a New Contact', "contacts/add-new-contact.html", "MAIN",],
		['Editing and Deleting a Contact', "contacts/edit-contact.html", "MAIN",],
		['Reconcile Contacts', "contacts/reconcile-contacts.html", "MAIN",],
		['Associate Accounts to Contacts', "contacts/associate-accounts.html", "MAIN",],
		['Viewing Contacts Requests', "contacts/contacts-requests.html", "MAIN",],
		['Importing Contact Details from CSV', "contacts/importing-contacts-from-csv.html", "MAIN",],
		['Unapproved Contacts', "contacts/unapproved-contacts.html", "MAIN",],
		['Customize Contact View', "contacts/customize-all-contact-view.html", "MAIN",],
		['Searching Contacts', "contacts/searching-contacts.html", "MAIN",],				
	],
	['Configurations', "configurations/configuration-index.html", "MAIN",
		['Helpdesk Configurations', "configurations/helpdesk/helpdesk-configurations.html", "MAIN",
			['Helpdesk Customizer', "configurations/helpdesk/helpdesk-customizer.html", "MAIN",
				['Configuring Category', "configurations/helpdesk/configuring-category.html", "MAIN",],
				['Editing/Deleting Category', "configurations/helpdesk/edit-delete-category.html", "MAIN",],
				['Configuring Status', "configurations/helpdesk/configuring-status.html", "MAIN",],
				['Configuring Level', "configurations/helpdesk/configuring-level.html", "MAIN",],
				['Configuring Mode', "configurations/helpdesk/configuring-mode.html", "MAIN",],
				['Configuring Priority', "configurations/helpdesk/configuring-priority.html", "MAIN",],
				['Request Default Values', "configurations/helpdesk/request-default-values.html", "MAIN",],
				['Request Additional Fields', "configurations/helpdesk/request-additional-fields.html", "MAIN",],
				['Request Form Customizer', "configurations/helpdesk/request-form-customizer.html", "MAIN",],
				['Request Preview', "configurations/helpdesk/request-preview.html", "MAIN",],
				['Request Closing Rules', "configurations/helpdesk/request-closing-rules.html", "MAIN",],				
			],
			['Mail Server Settings', "configurations/helpdesk/email-configurations.html", "MAIN",],						
			['Notification Rules', "configurations/helpdesk/configuring-notification-rules.html", "MAIN",],	
			['Business Rules', "configurations/helpdesk/configuring-business-rules.html", "MAIN",],												
			['Time Entry Type', "configurations/helpdesk/timeentry-type.html", "MAIN",],
			['Time Entry Additional Fields', "configurations/helpdesk/timeentry-additionalfields.html", "MAIN",],
			['Groups', "configurations/helpdesk/configuring-queues.html", "MAIN",],
			['Request Template', "configurations/helpdesk/request-template.html", "MAIN",],
			['Scheduled Requests', "configurations/helpdesk/scheduled-requests.html", "MAIN",],
										
		],		
		['Account Settings', "configurations/accountsettings/account.html", "MAIN",
			['Industry', "configurations/accountsettings/configuring-industry-type.html", "MAIN",],
			['Product Types', "configurations/accountsettings/configuring-product-type.html", "MAIN",],
			['Product', "configurations/accountsettings/configuring-products.html", "MAIN",],
			['Product Additional Fields', "configurations/accountsettings/product-additional-fields.html", "MAIN",],
			['Account Additional Fields', "configurations/accountsettings/account-additional-fields.html", "MAIN",],
			['Sales Additional Fields', "configurations/accountsettings/sales-additional-fields.html", "MAIN",],
			['Schedule CSV Import', "configurations/accountsettings/automate-csvimport.html", "MAIN",],
			['Web Portal Configuration', "configurations/accountsettings/webportal-configurations.html", "MAIN",],			
		],		
		['Contract Settings', "configurations/contract-settings/contract-settings.html", "MAIN",
			['Support Plan', "configurations/contract-settings/configuring-support-plan.html", "MAIN",],
			['Support Services', "configurations/contract-settings/support-services.html", "MAIN",],
			['Service Level Agreements', "configurations/contract-settings/configuring-service-level-agreement.html", "MAIN",],
			['Operational Hours', "configurations/contract-settings/configuring-operational-hours.html", "MAIN",],
			['Holidays', "configurations/contract-settings/configuring-holidays.html", "MAIN",],			
		],
		['User and Related Settings', "configurations/user-management/user-management.html", "MAIN",
			['Roles', "configurations/user-management/configuring-roles.html", "MAIN",],
			['Contact Additional Fields', "configurations/user-management/configuring-contact-user-defined-fields.html", "MAIN",],
			['Support Reps', "configurations/user-management/configuring-technicians.html", "MAIN",],
			['Support Rep Additional Fields', "configurations/user-management/configuring-technician-user-defined-fields.html", "MAIN",],
			['Account Managers', "configurations/user-management/account-manager.html", "MAIN",],
			['Active Directory Authentication', "configurations/user-management/active_directory.html", "MAIN",],
			['Windows Domain Scan', "configurations/user-management/widows-domain-scan.html", "MAIN",],
		],
		['User Survey Settings', "configurations/survey/user-survey.html", "MAIN",
			['Survey Settings', "configurations/survey/configuring-survey-settings.html", "MAIN",],
			['Defining a Survey', "configurations/survey/defining-a-survey.html", "MAIN",],
			['Sending a Survey', "configurations/survey/send-survey.html", "MAIN",],
			['Survey Preview', "configurations/survey/survey-preview.html", "MAIN",],
			['Viewing Survey Results', "configurations/survey/view-survey-results.html", "MAIN",],
		],	
		['General Settings', "configurations/general-settings/general-settings.html", "MAIN",			
			['Configuring Organization Details', "configurations/general-settings/configuring-organization-details.html", "MAIN",],
			['Configuring General Settings', "configurations/general-settings/configuring-general-settings.html", "MAIN",],
		],		
	],
	['Reports', "reports/about-support-center-reports.html", "MAIN",		
		['Custom Reports', "reports/custom-reports.html", "MAIN",],
		['New Query Reports', "reports/query-reports.html", "MAIN",],
		['New Scheduled Reports', "reports/new-scheduled-reports.html", "MAIN",],
		['Custom Settings', "reports/custom-settings.html", "MAIN",],		
		['Exporting Report as PDF', "reports/export-report-as-pdf.html", "MAIN",],
	],
	['Appendix', "general-features/support-center-general-features.html", "MAIN",
		['System Log Viewer', "general-features/diagnostics-error-logs.html", "MAIN",],			
		['Technical Support Availability', "general-features/tech-support-availability.html", "MAIN",],				
	],
];