Expired Solutions

You can define a solution to be available for the users for a particular period of time by providing an expiry date. The solution can be viewed till the expiry date after which it will not be visible for the users. You also have an option to make the expired solutions active by extending the active period of the solution.

 

To extend the active period of solution,

  1. Click the Solutions tab in the header pane to open the Solutions list view page.

  2. From the Solutions View, click the Expired Solutions.
  3. Click the Subject link of the solution you wish to extend the expiry date.
  4. From the Solution details page, click More Actions drop down and select Make Active option to open Make Active pop up.
  5. If you would like to extend the expiry date, select Extend expiry date radio button and select the date using the calender icon .
  6. Select No expiry date option, if you wish to make the solution never expire.
  7. Click Update button. The solution will be made active with a success message.

To make more than one solution active at a time,

  1. Click the Solutions tab in the header pane to open the Solutions list view page.
  2. From the Solutions View, click the Expired Solutions.
  3. Select the solutions to be made active from the list by enabling the check box.

  4. Click Actions drop down and select Make Active option to open Make Active pop up.

  5. If you would like to extend the expiry date, select Extend expiry date radio button and select the date using the calender icon .
  6. Select No expiry date option, if you wish to make the solution never expire.
  7. Click Update button. The selected solutions will be made active with a success message.

 

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