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The View Solution Details page organizes the details of the solution in a logical manner. From this page, you can perform operations on a solution such as edit, delete and approve/reject solutions. To view the details of a solution,
Click on the Solution tab in the header pane to open the solution list view page.
Click the Subject
link of the solution to be viewed. The View Solution Details page opens
to view the Solution content,
Solution Details and the Comments History block.
Note: When you view the solution by clicking the subject link,
the title of the solution will be displayed on the title bar of the browser.
Solution Content
Solution content block displays the Solution ID, status of the solution, subject, description and the category to which the solution belongs. This block also contains the Search field to search for requests using specific keywords mentioned while adding a solution. In addition, you are also provided with options to perform various operations on a solution such as delete, edit and approve/reject solutions from the Actions drop down.
While viewing solutions, you can identify if the solution is private or public.
- Private solutions that
can be viewed only by the support reps.
- Public solutions viewed
by both the support reps and contacts.
Solution Details
The solution details block displays the name of the support rep who added the solution, the created time and date, number of views for the solution, status of the solution, lasted updated time and date and the view type. In addition, you can also view the details of the support rep who added and updated the solution by clicking on their name.
Comment History
Every action performed on the solution from the time of its creation can be viewed in the History tab. The details displayed in the history tab are in the descending order with the latest performed action shown at the top and the earliest action at the bottom of the page.
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