SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Benefits
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Lets each division of your organization define their product or service specific configuration and work as independent units. Read more about this innovative feature
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
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Stop losing productivity on repetitive queries; Make first-call resolution a reality.
Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.
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Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Track the time spent for all customers at one place. Use filters to drill down the time entries.
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Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.
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Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 13 languages.
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Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other Smartphones.
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Success stories...
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"How good is this product! We have been using SupportCenter Plus for over 18 months
and I have nothing but praise for this product"
Paul Ghanem,
Comlink Solutions
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"I can log, track and report all jobs to almost any scenario which has improved the efficiency of my organization. I am extremely satisfied with this solution and have had first class installation and support services"
Danny Hadjiantonakis,
Innovateq Pty Ltd.
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"We did extensive testing of many customer support software and this is the best"
Rasmus Hassing Larsen,
Informi GIS A/S.
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SupportCenter Plus works with
Platforms: Windows 9x, Windows XP, Windows Vista, Windows 7, Linux
Browsers: Internet Explorer 7and Above, Firefox 3 and Above, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, MySQL 4.0
