SupportCenter Plus

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Customer Support Software, Help Desk Software

 

SupportCenter Plus iPhone App

Mobile Client

Stay connected to help desk from anywhere. With SupportCenter Plus app you can view all request information about your help desk from your iPhone. Your Support Reps can get all the requests they need from SupportCenter Plus while on the go.

SupportCenter Plus iPhone Application

Use the iPhone app to

  • Create, view, edit and update requests
  • Get all your Request Views to filter the request list
  • Add notes & view conversations on requests
  • Track the time spent on requests using Time Entries
  • Reply to customers with resolution and close requests
  • View Customer (Account and Contact) details
  • Search requests with Subject, Contact Name etc.
  • Record your voice as text input on resolution apart from entering text manually

Downloading the App

To use SupportCenter Plus on your iPhone, you can download the app from the App Store by searching ”SupportCenter Plus”
It is a free App and does not require any licenses to be purchased.

Note: This App works only from the build 7909 of SupportCenter Plus.

Download SupportCenter Plus App
Demo Server Configuration
Server Name : demo.supportcenterplus.com
Port : 80
Username: demo    Password: demo
Requirements
You need an iTunes store account to download this app. SupportCenter Plus Username, Password and URL

For more details, please refer to the Help Document