SupportCenter Plus

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Customer Support Software, Help Desk Software

Remote Assistance

When a request is raised via phone call, it would be great if the technician can access the requesters machine from his desk to resolve the issue instantly.

That is where Remote Desktop Sharing comes into play ! Instead of launching a whole bunch of different software to access remote machines, SupportCenter Plus Remote Desktop Sharing helps you to access all your client's desktop within the network and resolve issue in no time by trouble shooting. This Remote Desktop option can be used while delivering a demo for your product over a online meeting session to share screens of your product, presentations etc to your prospects.

Browsers compatible for accessing remote desktop

Remote Assistance
  • InternetExplorer (version 5.5 and above)
  • Firefox

All that you need to have is a Zoho Meeting login...Since Zoho Meeting is integrated with SupportCenter Plus, in no time you can create a meeting with your client by sending a meeting id through SupportCenter Plus.

 

Once you are connected by Zoho Meeting you will be able to do the following:

Customer Service Software
  • Share the desktop.
  • View remote desktop.
  • Ability to troubleshoot remote clients.