• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Service Level Agreements

Business today relies heavily on the quality of IT services. Degradations in IT Service delivery can be costly and damaging to business. More and more organizations are implementing strict Service Level Agreements to ensure high standards of IT service. Defining Service Level Agreements is even more critical in the case of outsourcing IT. This place tremendous pressure on your SupportCenter Support Reps to ensure that the required IT service levels are being met.

Features

Service Level Agreement Example
  • Define SLA rules to distinguish priority requests by Requester, Department or Category.
  • Automatically update Requests to apply SLA rules to determine resolution time
  • Track SLA compliance using automatic escalations (upto 4 levels) in case of SLA violations at pre-defined time intervals
  • Measure Service level performance using SLA violation reports.

Benefits

  • Proactive Service level management.
  • Higher customer satisfaction by delivering service as per customer expectations.
  • Better communication with customers on reasonable Service Levels.

CRM Customer Support Software