• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Readme

 
 

Release Notes (Build No. 7903 )

ManageEngine SupportCenter Plus 7.9 (Build No. 7903 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/ReadMe-7903.html

Release Notes (Build No. 7902 )

ManageEngine SupportCenter Plus 7.9 (Build No. 7902 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/ReadMe-7902.html

Release Notes (Build No. 7901 )

ManageEngine SupportCenter Plus 7.9 (Build No. 7901 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7901.html

Release Notes (Build No. 7900 )

ManageEngine SupportCenter Plus 7.9 (Build No. 7900 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7900.html

Release Notes (Build No. 7804 )

ManageEngine SupportCenter Plus 7.8 (Build No. 7804 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7804.html

Release Notes (Build No. 7803 )

ManageEngine SupportCenter Plus 7.8 (Build No. 7803 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7803.html

Release Notes (Build No. 7801 )

ManageEngine SupportCenter Plus 7.8 (Build No. 7801 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7801.html

Release Notes (Build No. 7800 )

ManageEngine SupportCenter Plus 7.8 (Build No. 7800 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7800.html

Release Notes (Build No. 7704 )

ManageEngine SupportCenter Plus 7.7 (Build No. 7704 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7704.html

Release Notes (Build No. 7703 )

ManageEngine SupportCenter Plus 7.7 (Build No. 7703 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7703.html

Release Notes (Build No. 7702 )

ManageEngine SupportCenter Plus 7.7 (Build No. 7702 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/ReadMe-7702.html

Release Notes (Build No. 7701 )

ManageEngine SupportCenter Plus 7.7 (Build No. 7701 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read---Me---7701.html

Release Notes (Build No. 7700 )

ManageEngine SupportCenter Plus 7.7 (Build No. 7700 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me-7700.html

Release Notes (Build No. 7609 )

ManageEngine SupportCenter Plus 7.6 (Build No. 7609 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read---Me---7609.html

Release Notes (Build No. 7607 )

ManageEngine SupportCenter Plus 7.6 (Build No. 7607 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/ReadMe---7607.html

Release Notes (Build No. 7604 )

ManageEngine SupportCenter Plus 7.6 (Build No. 7604 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/ReadMe---7604.html

Release Notes (Build No. 7603 )

ManageEngine SupportCenter Plus 7.6 (Build No. 7603 ) release includes the following Issue Fixes & Features ( Click on the link below ) :
https://supportcenter.wiki.zoho.com/Read-Me---7603.html

Release Notes (Build No. 7601 )

ManageEngine SupportCenter Plus 7.6 (Build No. 7601 ) release includes the following :

Features

  • Search Enhancements
    • Option to search all the modules.
    • Enhanced Global Search that searches in every module at one go
    • Options to set search preferences to search one or more selected modules.
    • Individual search option in every module to quickly search that module
    • Advanced search options such as Wildcard search, phrase search, boolean search, field specific search etc.
  • Tags
    • Option to add new tags to requests
    • Option to set an already added tag to a request
    • Option to search on the associated tags.
  • Auto-assignment of contacts to accounts based on email domain
    • Option to automatically associate a new contact to an already present account based on the email domain of the contact when the contact sends a mail for the first time.
    • Option to add new accounts based on the email domain of the contact
    • Option to enable/disable this feature.
    • Option to exclude common domains from the list.
  • Global Addl Fields
    • Option to add additional fields to Account, Contact & Support Rep that are global across all the business units.
  • Icon for auto-notification
    • A different icon for request auto-notifications

Issues Fixed

  • Request Module Issues
    • "Last Updated" field of a request gets updated for some limited actions only.
      • Action - Now the "Last Updated" field gets updated for every action (both user triggered or system triggered) done on the request
    • Alerts related to the "auto-close" feature appears even if the feature is not enabled. - Fixed
    • Extra lines displayed in the Reply editor before the text content begins - Fixed
    • Wrong tooltip for Overdue flag displayed in the Request List View Page. - Fixed
    • Notes text not displayed properly if it contains angular brackets. - Fixed
    • In IE, the product names in the "Add New Request" form are not displayed properly when the names are long. - Fixed
    • When the "Refresh" option is triggered when typing notes in the Request List View Page is notes content is lost - Fixed
    • In telephony, when a number is mapped to multiple extensions, the call alert pop-up does not display in each of these extensions. - Fixed
    • The invitation mail for Remote Assistance does not send the mail in the language of user preference - Fixed
  • Contract Module Issues
    • Wrong validation message in the Contracts list view page - Fixed
  • Reports Module Issues
    • In Reports, a tool tip box that appears when the mouse hovers over the link, does not close even when the mouse is moved out of the link - Fixed
    • "Graph View" link missing when navigating between pages in a report result. - Fixed
    • Even after deleting the additional fields, the fields are shown in reports - Fixed
    • When grouped by date, the report headers do not take the date format configured in the Report Settings. - Fixed
    • Report Title concatenated to the file that is generated through scheduled reports
    • In Reports, if special characters are entered in the "Replace empty value as", the values are not properly replaced - Fixed
  • Admin Module Issues
    • All the configured Scheduled Requests does not appear on the Scheduled Requests configuration page. - Fixed
    • Unable to edit certain notification templates - Fixed
    • Unable to edit the "Groups" option. - Fixed
    • More informative notifications when mail fetching stops that will help administrators understand the cause.
    • In some non-english language interface, Support Reps unable to delete a Request Template - Fixed
    • Unable to re-arrange & save the order of Business Rules using the option "Organize Business Rules" in the Japanese language - Fixed
  • Customer Portal Issues
    • On the customer portal, Search Text box for searching Solutions appears even when the Solutions module is disabled for contacts
      • Action - If the Solutions module is disabled for contacts, the Search Text box does not appear.
  • Security Issue when modifying the URL at "Edit My Profile" option in the customer portal - Fixed
  • BCC field displayed on the contact portal - Fixed.
  • In the "Submit a Ticket" option on the customer portal, the text changed from "To prevent automated registrations" to "To prevent automated submissions"
  • General Issues
    • In a particular scenario, user not able to save a custom view with a date field as criteria. - Fixed
    • In the product installation exe, the publisher name was not available - Fixed
    • Issues with garbling of characters in multi-byte encoded languages fixed - Fixed
    • Many internationalization & localization related issues fixed

Contact Information

For any queries or product-related support, contact us at supportcenterplus-support@manageengine.com

For more information on SupportCenter Plus, visit http://www.supportcenterplus.com