• Active Directory
  • Application
  • Desktop & Mobile
  • Help Desk
  • Network
  • IT Security
  • MSP
  • On-Demand
 
 
Device Management, made easy
Manage control and secure your workstations, mobile
devices and tablets
 
 
Help Desk for Everyone
IT Help Desk Software and Customer Support Software
 
 
Protect Your IT. Save Your Business
Build a secure fortress with our security management solutions
 
 
MSP
Manage services faster, with multi-tenanted, ITIL-ready, and unified RMM solutions
 
 
On-Demand Solutions
IT Help Desk, Active Directory, and Operations Management from the Cloud
 

Features tour

Ticket Management

Customer Support Software

E-Mail Response Management

Automatically handles incoming email messages according to the specified rules.

Unique incoming email IDs, sender name and sender ID can be configured for each business unit.

Create multiple templates with different values for each department; make ticket creation faster than ever.

Spam filter can be configured to filter unwanted spam mails coming into the support system.

Customer interaction management

Customer Support Software

Multiple ways of creating a ticket - phone, email, forums or twitter.

Automatic notifications when a request is raised, updated or closed, survey mechanism to verify the satisfaction level of your customers.

Knowledge Base

Build your knowledge base easily, group solutions by topics and sub-topics to facilitate easier access.

Partition a separate knowledge base for end-users, with access only to solutions they require.

Access most popular and most recent solutions quickly using preset views.

Customer Support Software

Canned Responses

Create predefined responses for support queries and share it with other support staff.

Different variables and fields can be added for personalized responses.

Customer Support Software

Notes and Tasks

Create notes in a particular ticket to provide information to other support staff; can be configured to show that to contact.

Simple "to-do" lists can be created for a particular action on a ticket.

Customer Support Software

Auto notifications

Customer Helpdesk Software

Set customized auto-notifications for create, update and closure of a ticket to your customers/Account Managers.

Email/SMS your supportcrew or supportgroup when a new ticket is assigned.

Get notified instantly when there is an application error to avoid down time.