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Welcome to ManageEngine VQManager!
This section provides information on how to install VQManager in your system. System Requirements for VQManager, prerequisite software needed to work with the product, how to install VQManager, how to start and shutdown the server and how to connect Web-Interface after successfully starting the server have been dealt with in this section.
Hardware |
Operating systems |
Web-Interface |
Processor*
RAM*
Hard Disk
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Windows
Linux
For more details on GCC compatibility see: GCC libraries incompatibility |
Web-Interface requires one of the following browsers to be
installed in the system:
VQManager is optimized for 1024 x 768 resolution and above. |
* Optimal hardware configurations required depends on the number of simultaneous calls that happen in the network. The following table recommends the RAM size requirements for different numbers of simultaneous calls.
No. of simultaneous calls |
Processor speed* |
RAM* |
0-50 51-100 101-300 301-500 501-800 800-1000 |
1.8 GHz 1.8 GHz 2 GHz 2 GHz, Dual Core 2 GHz, Quad Processor 4 GHz, Quad Processor |
1 GB 2 GB 4 GB 4 GB 8 GB 16 GB |
Note: A minimum of 100 MB of disk space is consumed by the database for every 10,000 calls' data stored.
VQManager requires the following platform-specific software:
For Windows: You need to install WinPcap before installing VQManager. You can download the WinPcap 4.1.1 from the provided link which is the pre-requisite for installing VQManager.
For Linux: Most linux systems come with the pcap libraries. If they are not present, download the latest libpcap source, compile them and install
Note: If the aforesaid software is not present in the system, VQManager Server will not start. So, ensure pcap libraries (for Linux) are present. |
VQManager monitors the VoIP calls by sniffing the VoIP packets in the network. In a switched network, by default, it is not possible to get all the packets flowing in a network from one machine. To overcome this, port mirroring has to be enabled in the switch to send all the VoIP packets to the machine where VQManager is running
This link has information on configuring port-mirroring in a number of managed switches like 3Com, Cisco Systems, Linksys, NETGEAR, Avaya etc.
As VQManager needs to sniff the packets from the interface card, it needs to be run in administrator mode
The VQManager download consists of the following components:
The VQManager Server consisting of application server and database
JRE 1.5.0_11 bundled with VQManager
MySQL 5.0.44 bundled with VQManager
Tomcat 6.0.28 bundled with VQManager
Download and install ManageEngine_VQManager.exe
The installation wizard will guide you through the installation process
Accept the License agreement
Choose an installation directory - by default, it will be installed in C:\ManageEngine\VQManager; Henceforth, we shall refer to this installation directory path as"VQManager_Home".
By default, VQManager uses 8647 as the webserver port and 5306 as the port for the database. If you want to change any of these ports, just enter the values
Choose directories and file name for VQManager program icons
Next comes a registration form for registering with VQManager support for quick response during evaluation. This is purely optional. Pass on to the next step if you do not wish to register for technical support.
In the final step, you will see two check-boxes - one for viewing ReadMe file and the other one for starting the server immediately after installation; if you choose to start the server immediately, it will get started.
If you do not choose this option (that is, not to start the VQManager server immediately after the installation process), you can start it later from the 'Start' menu Start >> Programs >> ManageEngine VQManager >> Start Server.
From the Start Menu, you can perform other actions such as shutting down the server ('Shutdown Server'), view ReadMe ('View ReadMe'), viewing help document ('View Help') and uninstalling the product ('Uninstall').
Download ManageEngine_VQManager.bin for linux
Assign executable permission using command chmod a+x <ManageEngine_VQManager.bin>
Execute the following command: ./ManageEngine_VQManager.bin
Follow the instructions as they appear on the screen
VQManager is installed in your machine in the desired location. Henceforth, we shall refer to this installation directory path as "VQManager_Home"
The Console mode installation is used to install VQManager in a remote Linux machine.
Download ManageEngine_VQManager.bin for linux
Assign executable permission using command chmod a+x <file-name>
Execute the following command: ./ManageEngine_VQManager.bin -console
Follow the instructions as they appear on the console
VQManager is installed in the remote machine in the desired location. Henceforth, this installation directory path shall be referred as "VQManager_Home"
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The VQManager product can be installed as a Windows/Linux service during the installation time itself. Just in case this was missed out, you can still install the VQManager as a Windows/Linux service through the following means:
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On successful startup of the server, you will see the message "Connect to: [http://localhost:8647 ]" on the console
VQManager provides a Web based client to monitor the calls. It can be accessed using a browser. Open a browser and connect to the URL as shown below:
http://<hostname>:portnumber/ where <hostname> - host where VQManager server is running Default port is 8647. [8647 stands for voip in the telephone/mobile dial pad]. e.g. http://localhost:8647/. |
Type the Username and Password and press Enter. By default, the username and password will be admin and admin respectively
For first-time logins, the "VQManager Configuration Wizard" will appear to help configure the data input options for VQManager
VQManager uses the following four ports:
MySQL Port - 5306
Port for connecting Web Interface - 8647
SNMP Agent - 8001
SNMP Trap Listen - 8002
Stop the VQManager server if it is already running.
On your desktop, click on the Start button to open your Start menu
When the Start Menu opens, click on the All Programs Menu option
In the Menu that opens, click on the ManageEngine VQManager Menu option
Click on the Uninstall option.
You will be guided by the uninstallation wizard for the complete unistallation of VQManager from your machine
Stop the VQManager server if it is already running
Open a console and navigate to <VQManager Home>/_uninst directory
Execute ./uninstaller.bin -console
Next Section covers ....
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