Reports

Contents

 

 

Overview

The 'Reports' section provides you the information on 'what is going on' in your VoIP network and how your VoIP network is performing. The status and summaries of the different activities are provided in the form of tables and graphs, which assist the administrators in making well-informed decisions and taking precautionary measures.

 

Broadly, VQManager provides four types of reports:

 

Custom Reports

Custom reports allow the user to select 'Call List' based on either the Initiator’s or Participant's or both their URLs, Names, IP Address and MOS scores. Reports on calls based on Call Status can be produced for exact Status Code or for the type of calls such as completed, unsuccessful etc.

 

'Summary Report ' based report allows the user to view high level summary information on hourly or day based, which reports on Total Calls, Sucessful, Unsuccessful, Good Quality, Poor Quality, ASR(%),  MOS etc. For the selected period of single day the report will be generated on hourly basis like wise for multiple days the reports will be generated per day basis. Unlike Call List based report this is a pre-configured report, the scheduling option alone is available for this report.

 

custom_reports 

View Custom Reports

 

 

Adding a new Custom Report

    

 
       For Call List Based
       

Setting Scheduled Generation and E-mailing of Custom Report

 

 

Customreports

 

 

 

Editing the Custom Report

 

 

Deleting the Custom report

 

History Data - Multiday Reports Summary

 

The 'Multiday Reports Summary' view provides the summary of custom report profiles with Call List based on option and created for the duration of 'Last 7 days' or 'Last 30 days'.

Multiday-calls-view

 

 

Top Users (URL/PhoneID)

This group of reports provides details regarding the flow of calls in the network - both incoming and outgoing. Reports in the form of graphs and tables are generated depicting:

The reports have URL (for Users) represented along the X-axis and the number of calls/duration of calls/octets transferred/QoS values represented along the Y-axis. You can choose to view the top 10, 15, 20 or 25 talkers (users). By default, data pertaining to the current day would be displayed in the reports.

 

voip-user-reports

 

A total of eleven reports are provided under this head:

Top Users By Outgoing Calls

This represents the users who have made a large number of outgoing calls. 'Users' are denoted by their URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.

 

To view Top Users By Outgoing Calls Report,

 

Top Users by Incoming Calls

This represents the users who have received a large number of incoming calls. 'Users' are denoted by their URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Users By Incoming Calls Report,

 

Top Users by Outgoing and Incoming Calls

This is a combined report of the above two reports and it represents side-by-side the users who have made / received a large number of calls. 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Users By Outgoing and Incoming Calls Report,

 

Top Users By Outgoing Calls Duration

This represents the users who have made calls for long durations (taken cumulatively). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.

 

To view Top Users By Outgoing Calls Duration Report,

 

Top Users by Incoming Calls Duration

This represents the users who have received calls for longer duration (taken cumulatively). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Users By Incoming Calls Duration Report,

 

Top Users by Outgoing and Incoming Calls Duration

This is a combined report of the above two reports and it represents side-by-side the users who have made / received calls for long durations (taken cumulatively). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Users By Outgoing and Incoming Calls Duration Report,

 

Top Users By Outgoing Octets Count

This represents the users who consumed most bandwidth (that is, made more data transfer). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.

 

To view Top Users By Outgoing Octets Count Report,

 

Top Users by Incoming Octets Count

This represents the users who received the calls that consumed most bandwidth. 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Users By Incoming Octets Count Report,

 

Top Users by Total Octets Count

This is a combined report of the above two reports and it represents the users who were involved in most bandwidth consumption. On the 'X'- axis URL/phone ID of the respective users would be depicted. On the 'Y' -axis, total octets count consumed by them is depicted. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Users By Total Octets Count Report,

 

Poor Quality Users Report

This report depicts the users experiencing poor voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various users. Separate report is provided for poor quality based on each parameter. On the 'X'- axis URLs/phone IDs of the respective users are represented. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view poor quality users Report,

 

Good Quality Users Report

This report depicts the users experiencing good voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various users. Separate report is provided for good quality based on each parameter. On the 'X'- axis URLs/phone IDs of the respective users would are represented. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view good quality users Report,

 

 

Top Hosts (IP Address)

This group of reports provides details regarding the flow of calls in the network - both incoming and outgoing. Reports in the form of graphs and tables are generated depicting:

The reports have IP Address (for Hosts) represented along the X-axis and the number of calls/duration of calls/octets transferred/QoS values represented along the Y-axis. You can choose to view the top 10, 15, 20 or 25 talkers (hosts). By default, data pertaining to the current day would be displayed in the reports.

 

voip-host-reports

 

A total of eleven reports are provided under this head:

Top Hosts By Outgoing Calls

This represents the hosts from which a large number of outgoing calls have been made. 'Hosts' here denotes the IP from where the calls were made. You can choose to view the top 10, 15, 20 or 25 talkers. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table only.

 

To view Top Hosts By Outgoing Calls Report,

 

Top Hosts by Incoming Calls

This represents the hosts who have received a large number of incoming calls. 'Hosts' here denotes the IP which received the calls. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Hosts By Incoming Calls Report,

 

Top Hosts by Outgoing and Incoming Calls

This is a combined report of the above two reports and it represents side-by-side the hosts who have made / received a large number of calls. 'Hosts' here denotes the IP of the host concerned. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Hosts By Outgoing and Incoming Calls Report,

 

Top Hosts By Outgoing Calls Duration

This represents the hosts from which calls have been made for longer duration cumulatively. 'Hosts' here denotes the IP from where the calls were made. You can choose to view the top 10, 15, 20 or 25 talkers. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table only.

 

To view Top Hosts By Outgoing Calls Duration Report,

 

Top Hosts by Incoming Calls Duration

This represents the hosts who have received calls for longer duration cumulatively. 'Hosts' here denotes the IP which received the calls. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Hosts By Incoming Calls Duration Report,

 

Top Hosts by Outgoing and Incoming Calls Duration

This is a combined report of the above two reports and it represents side-by-side the hosts who have made / received calls for longer duration cumulatively. 'Host' here denotes the IP of the host concerned. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Hosts By Outgoing and Incoming Calls Duration Report,

 

Top Hosts By Outgoing Octets Count

This represents the hosts which consumed most bandwidth (that is, made more data transfer). 'Hosts' are represented by their IP. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.

 

To view Top Hosts By Outgoing Octets Count Report,

 

Top Hosts by Incoming Octets Count

This represents the hosts which received the calls that consumed most bandwidth. 'Hosts' here represents the IP of the host. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Hosts By Incoming Octets Count Report,

 

Top Hosts by Total Octets Count

This is a combined report of the above two reports and it represents the hosts which were involved in most bandwidth consumption. On the 'X'- axis IPs of the respective hosts would be depicted. On the 'Y' -axis, total octets count consumed by them is depicted. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view Top Hosts By Total Octets Count Report,

 

Poor Quality Hosts Report

This report depicts the hosts experiencing poor voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various hosts. Separate report is provided for poor quality based on each parameter. On the 'X'- axis IP of the respective hosts would be depicted. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view poor quality hosts report,

 

Good Quality Hosts Report

This report depicts the hosts experiencing good voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various hosts. Separate report is provided for good quality based on each parameter. On the 'X'- axis IP of the respective hosts would be depicted. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.

 

To view poor quality hosts report,

 

 

Concurrent Calls Report

This report provides the pattern of concurrent/simultaneous call traffic over a selected time duration. Maximum, minimum as well as average number of concurrent calls are displayed for a given time duration.

 

Note: Concurrent Calls Report link appears only while accessing VQManager in Sniffer Interface. The link is unavailable in CDR interface.

 

To generate the concurrent calls report:

 

Scheduled Reports

Scheduledreports

 

"Scheduled Reports" is used to create a scheduler for predefined reports. The reports can then be sent as a pdf file attachment by e-mail to desired recipients.

Adding a new scheduled report,

 

Selecting the required reports,

 

 

Setting scheduled generation and e-mail for selected reports,

 

 

Editing the scheduled report,

 

 

Deleting the scheduled report

 

 

 

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    Exporting data

 


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