Contents
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The 'Reports' section provides you the information on 'what is going on' in your VoIP network and how your VoIP network is performing. The status and summaries of the different activities are provided in the form of tables and graphs, which assist the administrators in making well-informed decisions and taking precautionary measures.
Broadly, VQManager provides four types of reports:
Custom Reports
Reports on Top Users
Reports on Top Hosts
Concurrent Calls reports
Custom reports allow the user to select 'Call List' based on either the Initiator’s or Participant's or both their URLs, Names, IP Address and MOS scores. Reports on calls based on Call Status can be produced for exact Status Code or for the type of calls such as completed, unsuccessful etc.
'Summary Report ' based report allows the user to view high level summary information on hourly or day based, which reports on Total Calls, Sucessful, Unsuccessful, Good Quality, Poor Quality, ASR(%), MOS etc. For the selected period of single day the report will be generated on hourly basis like wise for multiple days the reports will be generated per day basis. Unlike Call List based report this is a pre-configured report, the scheduling option alone is available for this report.
View Custom Reports
Go to "Reports" tab
Under "Custom Reports" section, click on the custom report you want to view.
To further drill down on reports click on the appropriate link
Adding a new Custom Report
Go to "Reports" tab
Click on the "Add Report Profile" link available on the Right hand side of the "Custom Reports" section
Give a unique "Report Name" for the report to be created
Select the report preference from the 'based on' drop down menu. You can choose 'Call List' or 'Summary report' based.
Select the duration from the drop down menu. You can use pre defined custom duration to create report for Today, Yesterday, Last 7 Days, Last 30 Days. Alternatively, you can define your own custom duration by selecting the dates between which you want the Reports to be generated.
Select the report generation criterion from the first drop-down that has "URL" as its default. You can select from different criteria - URL / IP Address / Name / Call Status / MOS.
The next drop-down list with "Initiator" as its default gives you the option of choosing from which end the reports are to be generated - Initiator / Participant / Both / Any
Note: The "Call Status" is independent of Initiator or participant.
Select the filtering criteria according to the report generation option selected:
For " URL" and "Name" select one of "Contains / Does Not Contain / Starts with / Ends With"
For IP address, select one of " equals/ between"
For Call Status, select one of " equals/like"
For MOS, select one of " >= or <="
In the final text-box, provide the values for the condition (URL / IP Address / Name / Call Status / MOS) to complete the custom report profile
Note: For report generation on ‘Call Status’, on selecting filtering criteria ‘like’, a drop-down list containing distinct call types is shown. You can select the required condition from this drop-down list. For reporting on Status Code specific calls, use the filtering criteria 'equals' and provide the exact Status Code in the text-box.
To add multiple criteria click on the "Add Criteria" and follow the instructions given above
If you want the filtering of reports on the basis of all the criteria mentioned by you, then select "Match all of the following", and when the filtering has to be done on any one of the criterion select "Match any of the following"
You can choose the field you want in column, by clicking on the "Column Options" link on the right hand side of the UI
A pop up window opens which lists the various column fields
Check the fields required by you and un-check the ones that are not required.
To order the columns according to your priority, select the field from the list and use the arrow buttons to move it Up / Down the order.
Note: Default rows in the columns are Initiator, Participants, Call Initiation Time, Code and MOS. These can be removed by un-checking them.
Setting Scheduled Generation and E-mailing of Custom Report
Click on the check-box next to "Schedule & Email Options"
To set the frequency of generation and emailing of the report, select one of the radio buttons – Hourly / Daily / Weekly / Monthly / Only Once. By default the reports are set to generate ‘Only Once’
Provide the time at which the reports are to be generated by entering the time in the "Generate report at/on" field:
If you are generating the report "Only Once" then provide the time at which the report is to be generated. The format is yyyy-mm-dd(date) 00:00(time). You can also click on the calendar icon next to the text-box to select the date and time. Choosing the date is similar to that in the main calendar as explained in "Setting the Client View Port". To choose the time, select on the hours or minutes and drag the mouse to the right to go ahead in time and drag to the left to go behind in time. Alternately, you can also keep clicking on the hours or minutes to go ahead in time. To go behind in time, keep clicking on the time with the shift button pressed down.
If you are generating the report ‘Hourly’, then provide the time at which this is to be done from the drop-down list for "Hrs" and "Mns"
If you are generating the report "Daily", provide the time in "Hrs" and "Mns" from the drop-down list
If you are generating the report on a "Weekly" basis, provide the day, "Hrs" and "Mns" from the drop-down list.
If generating the report on a "Monthly" basis, provide the "Date", "Hrs" and "Mns" from the drop-down list.
The reports can be exported as pdf / xls / csv files. Select the type of file you want to export from the drop-down list, which has "pdf" as the default type.
Provide the list of email Ids separated by commas to which the report is to be sent. Next to this text-box there is a drop-down list of "E-mail Ids" that has saved the frequently used E-mail Ids. You can select the E-mail Ids from this list too.
Set the maximum file size "KiloBytes(KB)" that can be sent as attachment through E-mail. If the file size exceeds this set value, then the link for the file will be sent in the E-mail instead of the file as an attachment.
After defining the criterion and scheduling the Generation and E-mailing, click on "Add" button to create the new report profile
Editing the Custom Report
Go to "Reports" tab
Under the "Custom Report" section click on the view icon adjacent to the report name, which you intend to edit.
In the UI that opens you will be able to see the Summary for "New Report Profile"
Click on the "Edit" button on the bottom of the page.
Edit the changes you want to make and Click on the "Update" button to confirm the changes
Deleting the Custom report
Go to "Reports" tab
Under the "Custom Report" section click on the "Delete" icon adjacent to the report name, which you intend to delete.
Once clicked, a confirmation message pop up asking you to confirm the deletion of the respective report
Click "Ok" to confirm the deletion
The 'Multiday Reports Summary' view provides the summary of custom report profiles with Call List based on option and created for the duration of 'Last 7 days' or 'Last 30 days'.
For example, create a 'Custom Report' on 'Error Calls' for the 'Last 7 days'. From 'Reports' tab, click on 'Add Report Profile'. Create the report profile with the name 'ErrorCalls_7days' during 'Last 7 days'' based on the criteria 'Call Status' like 'Error Calls'. Click on 'Add'.
Now, from the 'Custom Reports' section, click on the 'ErrorCalls_7days' report profile. This will bring up the view having the call count details of the 'Error Calls' for each day. By clicking on the call count number link corresponding to a particular day, you can see the list of all the error calls for that day.
This group of reports provides details regarding the flow of calls in the network - both incoming and outgoing. Reports in the form of graphs and tables are generated depicting:
the users who made or received a large number of calls
the users who made or received calls for long durations
the users who consumed most bandwidth in terms of octets transferred
the users who had good/poor quality QoS experienced in their calls
The reports have URL (for Users) represented along the X-axis and the number of calls/duration of calls/octets transferred/QoS values represented along the Y-axis. You can choose to view the top 10, 15, 20 or 25 talkers (users). By default, data pertaining to the current day would be displayed in the reports.
A total of eleven reports are provided under this head:
This represents the users who have made a large number of outgoing calls. 'Users' are denoted by their URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.
To view Top Users By Outgoing Calls Report,
Go to "Reports" tab
Click the link "Outgoing Calls" available under "Top Users (URL/PhoneID) "
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the users who have received a large number of incoming calls. 'Users' are denoted by their URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Users By Incoming Calls Report,
Go to "Reports" tab
Click the link "Incoming Calls" available under "Top Users (URL/PhoneID) "
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This is a combined report of the above two reports and it represents side-by-side the users who have made / received a large number of calls. 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Users By Outgoing and Incoming Calls Report,
Go to "Reports" tab
Click the link "Outgoing and Incoming Calls" available under "Top Users (URL/PhoneID) "
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report. You can even specify the starting date and ending date for reports using the calendar and get the report for a custom period
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the users who have made calls for long durations (taken cumulatively). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.
To view Top Users By Outgoing Calls Duration Report,
Go to "Reports" tab
Click the link "Outgoing Calls Duration" available under "Top Users (URL/PhoneID)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the users who have received calls for longer duration (taken cumulatively). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Users By Incoming Calls Duration Report,
Go to "Reports" tab
Click the link "Incoming Calls Duration" available under "Top Users (URL/PhoneID) "
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This is a combined report of the above two reports and it represents side-by-side the users who have made / received calls for long durations (taken cumulatively). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Users By Outgoing and Incoming Calls Duration Report,
Go to "Reports" tab
Click the link "Outgoing and Incoming Calls Duration" available under "Top Users (URL/PhoneID)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the users who consumed most bandwidth (that is, made more data transfer). 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.
To view Top Users By Outgoing Octets Count Report,
Go to "Reports" tab
Click the link "Outgoing Octets Count" available under "Top Users (URL/PhoneID)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the users who received the calls that consumed most bandwidth. 'Users' are denoted by the URL/phone ID. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Users By Incoming Octets Count Report,
Go to "Reports" tab
Click the link "Incoming Octets Count" available under "Top Users (URL/PhoneID)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This is a combined report of the above two reports and it represents the users who were involved in most bandwidth consumption. On the 'X'- axis URL/phone ID of the respective users would be depicted. On the 'Y' -axis, total octets count consumed by them is depicted. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Users By Total Octets Count Report,
Go to "Reports" tab
Click the link "Total Octets Count" available under "Top Users (URL/PhoneID)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This report depicts the users experiencing poor voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various users. Separate report is provided for poor quality based on each parameter. On the 'X'- axis URLs/phone IDs of the respective users are represented. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view poor quality users Report,
Go to "Reports" tab
Click the link "Poor Quality Users Report" available under "Top Users (URL/PhoneID)s"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This report depicts the users experiencing good voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various users. Separate report is provided for good quality based on each parameter. On the 'X'- axis URLs/phone IDs of the respective users would are represented. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view good quality users Report,
Go to "Reports" tab
Click the link "Good Quality Users Report" available under "Top Users (URL/PhoneID)s"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This group of reports provides details regarding the flow of calls in the network - both incoming and outgoing. Reports in the form of graphs and tables are generated depicting:
the hosts who made or received a large number of calls
the hosts who made or received calls for long durations
the hosts who consumed most bandwidth in terms of octets transferred
the hosts who had good/poor quality QoS experienced in their calls
The reports have IP Address (for Hosts) represented along the X-axis and the number of calls/duration of calls/octets transferred/QoS values represented along the Y-axis. You can choose to view the top 10, 15, 20 or 25 talkers (hosts). By default, data pertaining to the current day would be displayed in the reports.
A total of eleven reports are provided under this head:
This represents the hosts from which a large number of outgoing calls have been made. 'Hosts' here denotes the IP from where the calls were made. You can choose to view the top 10, 15, 20 or 25 talkers. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table only.
To view Top Hosts By Outgoing Calls Report,
Go to "Reports" tab
Click the link "Outgoing Calls" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the hosts who have received a large number of incoming calls. 'Hosts' here denotes the IP which received the calls. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Hosts By Incoming Calls Report,
Go to "Reports" tab
Click the link "Incoming Calls" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This is a combined report of the above two reports and it represents side-by-side the hosts who have made / received a large number of calls. 'Hosts' here denotes the IP of the host concerned. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Hosts By Outgoing and Incoming Calls Report,
Go to "Reports" tab
Click the link "Outgoing and Incoming Calls" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the hosts from which calls have been made for longer duration cumulatively. 'Hosts' here denotes the IP from where the calls were made. You can choose to view the top 10, 15, 20 or 25 talkers. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table only.
To view Top Hosts By Outgoing Calls Duration Report,
Go to "Reports" tab
Click the link "Outgoing Calls Duration" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the hosts who have received calls for longer duration cumulatively. 'Hosts' here denotes the IP which received the calls. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Hosts By Incoming Calls Duration Report,
Go to "Reports" tab
Click the link "Incoming Calls Duration" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This is a combined report of the above two reports and it represents side-by-side the hosts who have made / received calls for longer duration cumulatively. 'Host' here denotes the IP of the host concerned. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Hosts By Outgoing and Incoming Calls Duration Report,
Go to "Reports" tab
Click the link "Outgoing and Incoming Calls Duration" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the hosts which consumed most bandwidth (that is, made more data transfer). 'Hosts' are represented by their IP. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table.
To view Top Hosts By Outgoing Octets Count Report,
Go to "Reports" tab
Click the link "Outgoing Octets Count" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This represents the hosts which received the calls that consumed most bandwidth. 'Hosts' here represents the IP of the host. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Hosts By Incoming Octets Count Report,
Go to "Reports" tab
Click the link "Incoming Octets Count" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This is a combined report of the above two reports and it represents the hosts which were involved in most bandwidth consumption. On the 'X'- axis IPs of the respective hosts would be depicted. On the 'Y' -axis, total octets count consumed by them is depicted. You can choose to view the top 10, 15, 20 or 25 users. Up to 10 users, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view Top Hosts By Total Octets Count Report,
Go to "Reports" tab
Click the link "Total Octets Count" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This report depicts the hosts experiencing poor voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various hosts. Separate report is provided for poor quality based on each parameter. On the 'X'- axis IP of the respective hosts would be depicted. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view poor quality hosts report,
Go to "Reports" tab
Click the link "Poor Quality Hosts Report" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This report depicts the hosts experiencing good voice quality calls during a specified point of time. The report is generated comparing MOS, Jitter, Packet Loss, Delay and RFactor of various hosts. Separate report is provided for good quality based on each parameter. On the 'X'- axis IP of the respective hosts would be depicted. On the 'Y' -axis, the comparison parameter MOS/Jitter/Packet Loss/Delay/RFactor is listed. You can choose to view the top 10, 15, 20 or 25 hosts. Up to 10 hosts, the details are represented in the form of both graph and table. Beyond 10, report would be available only in the form of table alone.
To view poor quality hosts report,
Go to "Reports" tab
Click the link "Good Quality Hosts Report" available under "Top Hosts (IP Address)"
Choose the required number of Users and data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can even generate the report in the form of PDF by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Report in the form of PDF will be mailed to the recipient
This report provides the pattern of concurrent/simultaneous call traffic over a selected time duration. Maximum, minimum as well as average number of concurrent calls are displayed for a given time duration.
Note: Concurrent Calls Report link appears only while accessing VQManager in Sniffer Interface. The link is unavailable in CDR interface. |
To generate the concurrent calls report:
Go to "Reports" tab
Click the link "Concurrent Calls report"
Choose the required data duration for report (Today, Yesterday, Last 7 days, Last 30 days) from the respective drop-downs in the UI to view the report.
You can generate the report in the PDF form by clicking the PDF icon in the right-end corner of the UI
The generated reports can be emailed to desired recipients. Click the 'mail' icon in the right-end corner of the UI and provide the recipient's mail id. Reports in PDF format will be mailed to the recipient
"Scheduled Reports" is used to create a scheduler for predefined reports. The reports can then be sent as a pdf file attachment by e-mail to desired recipients.
Adding a new scheduled report,
Go to "Reports" tab in the Web Client
Click on the "Scheduled Report" link
Specify the "Scheduler Name" and "Description"
Select the required time period from the "Time" dropdown menu. You can choose based on the requirement from the options "Today's/ Yesterday/Last 7 days/Last 30 days" time.
Selecting the required reports,
From the 'Report List', click on the required report for which you want to create a schedule
Select the reports from the "Available Reports" list by clicking on the respective checkbox
Once selected, the reports will be added automatically to the "Selected Reports" list
Use the "Remove" link to remove any reports from the "Selected Reports"
Setting scheduled generation and e-mail for selected reports,
To set the frequency of generation and emailing of the report, select one of the radio buttons – Hourly / Daily / Weekly / Monthly. By default the reports are set to generate "Daily"
Provide the time at which the reports are to be generated by entering the time in the "Generate report at/on" field
If you are generating the report ‘Hourly’, then provide the time at which this is to be done from the drop-down list for "Hours" and "Minutes"
If you are generating the report "Daily", provide the time in "Hours" and "Minutes" from the drop-down list
If you are generating the report on a "Weekly" basis, provide the day, "Hours" and "Minutes" from the drop-down list
If generating the report on a "Monthly" basis, provide the "Date", "Hours" and "Minutes" from the drop-down list
Provide the list of email Ids separated by commas to which the report is to be sent. Next to this text-box there is a drop-down list of "E-mail Ids" that has saved the frequently used E-mail Ids. You can select the E-mail Ids from this list too. The reports will be extracted as 'pdf' files and e-mailed to the desired recipients
After giving all the details, click on "Add" button to create the new scheduled report
You can view the added reports by clicking the "Scheduled Reports" link from "Reports" tab
Editing the scheduled report,
Go to the "Reports" tab
Under "Scheduled Reports", click on the "Edit" icon adjacent to the scheduler name, which you intend to edit
Edit the changes and click "Update"
Deleting the scheduled report
Go to the 'Reports' tab
Under "Scheduled Reports", click on the "Delete" icon adjacent to the scheduler name, which you intend to delete
On clicking the icon, a confirmation message pops up asking you to confirm the deletion of the respective scheduled report. Click "Ok" to confirm the deletion
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