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This section provides information on the features available,
important configurations and working with the Central console.
A Site is a logical representation of a group of IP Phones monitored by a single Probe Server. Each Probe should be associated with a single Site. Probe data will not be shown in the web client if the Probe is not associated to a Site. However the Central Server keeps fetching the data from that Probe Server.
To see the list of all the registered Probe Servers with the Central
Server, go to Admin tab and click the Probe under System Settings. It
will show the list of Probes as shown below.
Here Status indicates whether the Probe Server is Up / Down. Last
polled at indicates the time at which the Probe is last polled by the
Central Server for data sync-up. You can do the following actions on
the Probe
Sync Probe data now (The first one with end to end arrow symbol): The Central Server periodically fetches the data from the Probe. The "Sync Probe data now" option helps you immediately sync the data Probe data with the Central Server. Data sync-up will be immediately scheduled irrespective of the polling interval.
Edit Probe (The second icon with notepad symbol): Allows you to edit the details of the corresponding Probe.
Delete Probe (The third icon with Trash can): Allows you to
delete a Probe. Ensure that the Probe is not associated with any other
Site, as it cannot be deleted. It should be unassociated first and then
deleted. On deleting the Probe, its data stored in the Central Server
database will be deleted.
Searching a Probe:
If you have a long list of Probes, you can search for a specific Probe using the search icon next to 'Action'. You can search for a Probe by its name and Host name. Using the Search box, you can also filter Probes by this Status, Enabled/Disabled, and Last polled time.
Following details of the Probe can be modified:
Probe Host Name: Host name of the Probe Server
Web Port: The web-server/HTTP port of the Probe. Default port used is 8647.
Enable/Disable Probe: Enable or disable the data polling of the
probe. If the Probe is disabled, the Central Server will stop
collecting the Status Polling / Data Collection from the Probe Server.
Poll interval to Retry(Seconds): Indicates the time interval for polling and data sync-up.
Display Name: A name by which the probe is displayed in the web client.
Email ID: Notifications/Reports about the Probe will be emailed to the email ID you submit here.
Available License: Shows the available license count to distribute. If the available License is 'zero' you have to either upgrade the license or re-distribute the license count so that you can allocate enough license for this Probe.
Alloted License Count: The license count allocated to this
Probe. If the license count is entered as 'zero', call monitoring will
be stopped by this Probe server.
Go to Admin tab and click on Site under System Settings.
Click Add Site button.Enter the Site Name and click Add button.
After the Site is added, click on the '+/-' symbol under Associate / UnAssociate to associate or
unassociate a Probe to the Site.
Select a Probe from the list of Probes available and click
Associate
By clicking on the "[+]" symbol before the Site name, you can see the associated site, if any.
Now this Site will be listed in the Central Server Dashboard "Site" dropdown list.
Follow the same procedure to create new Sites and to associate Probes for these Sites.
To Edit the Site name, click on the Edit Site icon present under Action header. Provide the new name and click Update to save the changes as shown below.
To delete a Site, we need to Unassociate the Probe Server, if any, associated to that Site.
To Unassociate the Probe Server from a Site, click on the Associate/UnAssociate '+/-' symbol corresponding to that Site.
It will show the Probe associated, if any, to that Site. Click
on the Unassociate button. Probe will be unassociated.
Now, click on the Delete Site(Trash Can) icon present under the Action header. An alert message will be shown to confirm Site deletion. Click Yes to delete the Site.
The top bar of the Central Server UI contains the following options
Refresh Every (only for Dashboard): Automatically refreshes the
Dashboard for the configured time interval. An option to disable
'automatic refresh' is available.
Site(s) drop down: "All Sites" option shows the data of all the
available sites in a consolidated view. On selecting any particular
site from the drop down list, the details about that site alone will be
shown in all the tabs. Once any particular site is selected, the
selection will be carried over across all the other tabs and actions.
Time filter(drop down): Allows to filter the data shown by time
and date. By default, shows today's data. You can also view Yesterday's
data, summary data for Last 7
days and Last 30 days. Use Custom time option
to customize the dates. This option will be available across all sites.
The Central Server Dashboard view provides a consolidated view of
all the sites. You can also drill down to see the information
about each site by filtering the data using the Site(s) filter. The
data shown in the Dashboard can be filtered by both Site and Date.
Following are the data shown in the dashboard:
The Call Volume graph provides us the percentage of distribution of the Successful, Error, Unanswered and Unmonitored calls across all the Sites in a graphical view (left side of the page) and the actual counts of these calls in the tabular view (right side of the page). Clicking on a single site in the bar graph provides an hourly based call volume trend for that site. On further drill down, it will lead to the corresponding Probe details page.Refer the screenshot shown below.
Mouse-over on the horizontal bar for each site shows the number
of calls of the corresponding type.
It can also be seen in the table present on the right side.
Answer Seizure Ratio(ASR) of the selected site is shown above the Call Volume graph on the right side.
Clicking on the percentage bar of any site on the left side opens the hourly based Call Volume graph on the right side.
The tabular format and graphical view on the right side can be toggled by clicking on the table and graph icons present on the top right corner of the Call Volume graph.
Clicking on the links in the Call Volume table or in the Call Volume graph will load the corresponding details page.
The hourly Call Volume graph for a site is shown in the below
image
You can also see particular type of calls in the Call Volume graph.
Clicking on the bar icon present before the legend (Successful, Error,
Unanswered and Unmonitored) under the Call Volume graph will hide/show
the corresponding calls in the graph for all the sites. A sample Call
Volume graph for Successful Calls alone is shown below. All the other
calls are hidden by clicking on the corresponding icons. This is
applicable for all the graphs present in the Central Server Dashboard.
The Voice Quality graph provides the percentage distribution of the Successful calls as Good, Tolerable, Poor calls and No MOS based on the MOS value of the site. This can also be seen in graphical and tabular format. The tabular format can be toggled to graphical format (Line graph) by clicking on the graph icons present at the top right corner of the Voice Quality graph. A sample graph is shown below:
The tabular view provides the count of Critical, Major and Warning alarms generated in the corresponding sites. For configuring the alarm profiles, login into the Probe Server.
The graph depicts the hourly trend of concurrent calls for each site. The graph can also be plotted based on Minimum, Average and Maximum concurrent calls for each site by selecting the corresponding button present above the graph. You can also see the concurrent calls for each site individually by clicking on the icons present before the legend under the graph. Click on the corresponding sites to show/hide the graph for an individual site.
The Traffic Monitor graph provides a detailed information on the type of traffic flowing in each site. You can see the amount of bandwidth consumed by SIP/Skinny/H.323 traffic, and Voice traffic in your VoIP network. Clicking on the percentage distribution graph for any site provides the graphical representation of the bandwidth utilized by the signaling traffic and voice traffic. You can select either tabular format and graphical view by clicking on the graph icons present on the top right corner of the Traffic Monitor graph.
Calls tab provides the list of active calls in a particular site. Since "All Sites" option is not available; the active calls of the first Site in the dashboard are shown by default. You can select the required site using the Site drop-down menu. For more information, please refer this link.
Alarms tab provides the site wise count of all the alarms generated in the sites. It provides the site wise list of Critical, Major and Warning alarms generated as shown in the below image.
Clicking on the alarm count provides the detailed list of the corresponding alarms generated for that particular site as shown below. For more information on the alarms, please refer this link. Note : Configuring and editing the alarm profiles can be done only in the Probe Server.
The 'Endpoints' tab provides endpoints specific details that help you analyze and troubleshoot endpoint specific quality deficiencies. By default, the first site will be selected and the list of endpoints auto-discovered / manually imported for that site are listed. Importing / deleting the endpoints manually to the endpoints list can be done only in the Probe Server. Refer this link for more information on Endpoints tab.
The 'Reports' section provides the statistical information on 'what is going on' in your VoIP network and how your VoIP network is performing. The status and summaries of the different activities are provided in the form of tables and graphs, which assist the administrators in making well-informed decisions and taking precautionary measures.
Reports tab allows you to generate only Site based reports. By
default, the first added Site is selected. To change the Site, use the
Site(s) filter.
Broadly, VQManager provides four types of reports:
Custom Reports
Reports on Top Users
Reports on Top Hosts
Concurrent Calls reports
All the Reports can be configured in the Probe Server only. Refer
this link for more information on Reports.
Exporting Reports:
The generated reports can be either exported to PDF format or email the
report in PDF format. Click on the PDF icon or Email icon accordingly.
The PDF report's file name will have the corresponding Site name
appended to it.
Scheculing Reports:
Click here to
know more
on scheduling reports.
Note: The Email Page as PDF option displayed for a Site in the Central server web client will work only when the Probe server associated to that Site has a working internet connection. |
Following are the configuration settings that can be done from the Central Server:
Site: Allows you to add or modify the sites. Refer this link for more information on creating and associating the sites.
Probe : Lists all the Probe Servers registered with the Central Server. Click on the name of the Probe to access it. Refer this link for more information on editing / deleting the Probe.
User Management : For all the user management operations refer this link for more information on User Management.
Runtime Administration : VQManager logs the information in the log files which will be helpful while trouble shooting any issue. Refer this link for more information on Runtime Administration.
Mail Settings : Allows you to configure the Mail Server Settings for sending alert notifications and reports to the email ID you submit there.
Proxy Settings : Allows you configure the proxy server details.
Database Administration : Allows you to configure the DB clean up interval. This cleans up the data collected from the Probe Servers periodically. Refer this link for more information on Database Administration.
Change Password : Allows the currently logged-in user to change the log in password.
Skin Selector : It is used to select the theme for VQManager. Click on the corresponding radio button and the theme is applied.
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