Admin Operations

Contents

Overview

To configure VQManager to monitor the VoIP calls in your network and for the efficient working of VQManager, certain administrative operations are involved. These operations include sniffer configuration, importing Call Detail Record (CDR) logs generated by call servers, user management, Proxy settings, Runtime and Database administration, SNMP trap settings, Account settings etc. The administrative operations have been classified into three categories:

This section provides details about each of these sections.

System Settings

This section enables you to perform certain operations that involve setting up of VQManager to monitor the VoIP calls traffic. These are namely: setting the VQManager sniffer to listen for VoIP traffic and setting VQManager to import the CDRs logs. Other operations in this section are configuring of Business Hours and tracking of the IP phones monitored by VQManager. Each operation can be accessed by clicking on the respective icons in the "Admin" tab.

Sniffer

This section consists of sniffer settings as seen in the Configuration Wizard. If you have skipped the wizard, the screen that will be displayed will be the "Protocols Settings" page. Refer to the notes on the Configuration wizard for more from this stage of the sniffer configuration. If you have already configured the sniffer using the confuguration wizard, then the summary of the sniffer settings will be displayed on clicking the "Sniffer" icon. You can then re-configure the required settings and save the same. Refer to the Configuration wizard for complete information on sniffer settings.

Import CDR Log

Business Hours

In production environments, VoIP traffic would peak during business hours and it would wane in off-peak hours or non-working hours. Administrators would wish to receive alarms/reports separately for working hours and non-working hours. For example, a failed call during working hour would have to be viewed very seriously than the one during off-peak hours. To achieve this, VQManager aids you in specifying your 'Working Time'.

To specify working time,

Once you set the business hours here, it can be used wherever applicable. For example, in setting alarm profiles, it is enough if you specify 'Business Hours' or 'non-business hours' as per your requirements. The timing will take effect according to this setting.  

Monitored Endpoints

 

The Monitored Endpoints section contains a list of the endpoints being monitored by VQManager and is present under the "System Settings" section of the Admin tab.

 

Note:

    This section is visible only for:

    1) a licensed version of VQManager which can monitor only ‘x’ number of endpoints depending on the license purchased

    2) a free version of VQManager that allows monitoring of only 10 endpoints

 

VQManager licensing is based on the number of unique phone IDs discovered by VQManager:

The phone IDs discovered will be those of unique endpoints(hard phones, soft phones, call servers, media proxy servers, gateways and other VoIP devices) participating in calls in the network. The trial version or the unrestricted/unlimited licensed version of VQManager does not have the "Monitored Endpoints" section as these versions of VQManager monitor all calls and endpoints in the network without being limited to a specified number of endpoints.

The "Monitored Endpoints" section also allows you to input new endpoints you want to monitor, edit and make changes to endpoints already being monitored and make other monitoring configurations:

Monitor Configuration

VQManager have the ability to automatically discover the Endpoints participating in calls in your VoIP network and lists them. Click on the "Monitor Configuration" icon to provide settings to configure the manner in which VQManager automatically selects endpoints to be added to the "Monitored Endpoints" list:

If you do not want VQManager to automatically select the Endpoints, you can disable "Auto-Discovery" and provide only those Endpoints to be monitored by importing the Endpoints using the "Add/Import IP phones" option.

Add/Import IP phones

Click on the "Add/Import IP phones" to import/add the Endpoints to be monitored.

Note:

  • Reports on VoIP terminals(Endpoints) and other reports (Live Report/ Calls Report/ Duration Report) are generated only for the calls made by the monitored endpoints

     


UnMonitored Endpoints

Similar to importing the endpoints you need to monitor in the "Monitored Endpoints", you can import the endpoints which you do not want to monitor under "UnMonitored Endpoints".



Add/Import IP phones

Click on the "Add/Import IP Phones" to import/add the Endpoints to be unmonitored.