VQManager - Introduction

Contents

Overview

In this age of the IT revolution, communication has proved to be very vital for the survival of organizations and businesses. While telephonic communication remains by and large the dominant medium of communication, the cost factor on long distance calls was a major hindrance for productivity gains. The deployment of IP Telephony built on Voice over Internet Protocol (VoIP) helped in achieving huge reduction in costs on communication. This apart, VoIP provides enhanced quality of service on many fronts with internet as the medium of transmission for telephone calls. VoIP has indeed revolutionized the entire telecommunication stream by enabling communication through various multimedia applications.

 

Deployment of VoIP infrastructure alone is not sufficient to sustain the business by reducing costs. A sound monitoring system should be in place to check the quality of the VoIP infrastructure continuously. Monitoring the call traffic, call quality, success to failure ratio, analyzing the reasons for failed calls and poor quality calls is important for ensuring customer satisfaction.

VQManager - an elegant solution

ManageEngine VQManager is a powerful, web-based, 24x7 real-time QoS monitoring tool for VoIP networks. It enables IT administrators to monitor their VoIP network for voice quality, call traffic, bandwidth utilization and keep track of active calls and failed calls. VQManager can monitor any device or user-agent that supports SIP, Skinny, H.323 and RTP/RTCP.

 

Data flow in VQManager is depicted in the diagram below:

 

Features

Documentation Structure

This document comprises the following sections structured based on the sequence of operations a user would perform using the VQManager:

 

  • Installation and Getting Started provides information on how to install VQManager, how to connect Web Interface and start working with VQManager

  • Configuration Wizard assists in setting up VQManager to receive VoIP call traffic so as to report on call statistics and quality information

  • License Options provides information on the different editions of VQManager

  • Important Terminologies provides brief explanation about the various commonly used terminologies in VQManager

  • Working with VQManager begins with notes on setting up VQManager to obtain call information in the VoIP network, explains on the Calendar component and Web Interface, provides details on working with each tab in the VQManager UI and ends with an explanation on the various Data Export options available

  • Known Issues provides a list of known issues in the latest VQManager release

  • Troubleshooting Tips provides solutions to the common problems faced when working with VQmanager

  • Get Support lists out the various ways by which you can get solutions to any problems faced while working with VQManager

 

 

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    Installation and Getting Started

 


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