Endpoints - Reports on VoIP Terminals

Contents

Overview

This 'Endpoints' tab provides endpoints specific details that would help in analyzing and troubleshooting endpoint specific quality deficiencies. The information presented here is in the form of:

 


Endpoints Summary

    Managing Endpoints


Note:

    This section is visible only for:

    1) Trail version and Concurrent call based lisensed version. Will not be available for IP Phone based Licensed version.

 

VQManager Endpoint listing is based on unique PhoneIDs discovered by VQManager:

The phone IDs discovered will be those of unique endpoints(hard phones, soft phones, call servers, media proxy servers, gateways and other VoIP devices) participating in calls in the network. The IP Phone based(Enterprise) licensed version of VQManager does not have the “Import Endpoints” section as these versions of VQManager monitor all calls and endpoints in the network specified in the Monitored IP Phones sections.

Importing Endpoints

Delete Endpoints

Export as CSV

 

Note: To enable the auto-discovery mode after importing some endpoint. Select all the endpoint and delete them. If the enpoint list is empty the auto-discovery mode will be enabled and endpoints will get added from on going calls


Endpoints Details


By clicking on an Endpoint in the Endpoint Summary list you are brought to the Endpoints Details UI showing the details of that particular endpoint. The endpoint’s name/URL/IP Address is displayed on top of the Call Volume Graph. Here, the call volume, Incoming and Outgoing Call QoS metrics and Call history pertaining to the single Endpoint is shown. The information displayed here is also for the time-period as set in the calendar. The sections presented here are:

 

 


Call Volume Graph

The “Call Volume” graph is similar to that in the Monitor tab’s Summary Report view but shows call information for a single Endpoint.

Incoming & Outgoing Call and QoS Metrics

The next section below the “Call Volume” graph provides separate summaries for the “Outgoing Call and QoS Metrics” and the “Incoming Call and QoS Metrics”.

Traffic Metrics

The “Traffic metrics” section is found below the “Incoming Call and QoS Metrics” and “Outgoing call and QoS Metrics” section. Here the traffic details are displayed specific to the endpoint.

The Calls List

The final section in the Endpoint Details UI is the Call list that has the call information on all the calls that the endpoint has participated in over the time period as set in the calendar

 

 

Resource Groups

Under the Endpoints tab, the Resource Group Summary tab can be seen beside the Endpoints List tab. You can group certain specific endpoints as a 'resource group'. Resource grouping can be used when you want to monitor the calls from specific group based on specific URL or IP address or based on participant identifier.

 

Resource group summary view

 

On clicking the "Resource Group Summary" tab, the resource groups are listed showing the Group Name and their Created Time. To view the endpoints for specific resource group, click the respective resource Group Name. Upon clicking the link, you can see the Endpoints with their Phone ID, Name, URL and IP Address. To drill down on endpoint details, click the respective Endpoint Phone ID.

 

ResourceGroup

 

To Add a Resource Group,

 

 


To Edit / Update the Resource Group

 

To Delete a Resource Group,

 
 

Note:  

  • Each group name is unique. You can create unlimited resource group profiles

  • You cannot rename an already created 'group name'. The parameters and criteria of the resource group can be changed but cannot be renamed

 

 

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