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This 'Endpoints' tab provides endpoints specific details that would help in analyzing and troubleshooting endpoint specific quality deficiencies. The information presented here is in the form of:
The Endpoints Summary showing a listing of all the monitored endpoints and their call information summary
Managing Endpoints list to be monitored
The Endpoint Details giving a more in-depth view to calls participated in by each endpoint
The Resource Groups provides group specific summary of call and QoS details
This is the first UI that opens in the Endpoints tab providing
the list of the monitored Endpoints and their Phone ID, Name.
URL and IP Address will also be displayed.
To find a specific Endpoint, click on the lens icon found on the extreme right hand side of the list’s header. Provide the Phone ID, Name/URL/IP Address of a endpoint to search.
To view further details on each Endpoint, click on the specific endpoint link
The Endpoints summary list can be arranged according to ascending or descending order of Phone ID by the Endpoints by clicking on the arrow next to the Phone ID field
The Endpoints summary list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the Endpoints Summary list.
Note: This section is visible only for: 1) Trail version and Concurrent call based lisensed version.
Will not be available for IP Phone based Licensed version. |
VQManager Endpoint listing is based on unique PhoneIDs discovered by VQManager:
For SIP endpoints having the URL format "SIP:phoneID@hostname:portnumber" or "SIP:phoneID@IPAddress:portnumber", the endpoints are identified by the 'phoneID' part present in the SIP URL. If the 'phoneID' part is not available, then the SIP URL excluding the port number is considered as the endpoint ID. For example, a SIP endpoint of the format 'SIP:1234@10.11.12.13:7777' will be identified as '1234' and an endpoint of the format 'SIP:10.11.12.13:5555' will be identified as 'sip:10.11.12.13'.
Skinny phones are identified only by the PhoneID.
In the case of H.323, endpoints are available either in URL format or as plain numbers from the Q.931 packets or simply as H.323 ID. If it is a URL of the format 'userid@hostname', the userid will be considered. If it is the number from Q.931 packet, the number itself will be considered. If not the above two cases, the H.323 id is considered as the phoneID.
The phone IDs discovered will be those
of unique endpoints(hard phones, soft phones, call servers, media proxy
servers, gateways and other VoIP devices) participating in calls in the
network. The IP Phone based(Enterprise) licensed
version of VQManager does not have the “Import Endpoints” section as
these versions of VQManager monitor all calls and endpoints in the
network specified in the Monitored IP Phones
sections.
VQManager by default will add the endpoints particpating in calls. Hence for defining the specific set of Endpoint(Subcribers/ IP Phones) list to be monitored. One can import the specific set of Endpoints available in their environment.
VQManager will hence forth will store and maintain the endpoint details information for the calls particpated by those Phone IDs. In concurrent calls based licensing and trail version of VQManager, this import endpoints will help to collect reports for speicfied endpoints rather than maintaining huge number of endpoints that may belonged to other network (For Example public numbers).
In Concurrent calls license, Concurrent call license limit will be considered for call processing while Imported endpoints list will be considered to whether a particular endpoint reports should be added to Endpoint summary or not.
In trail version, all the calls will be processed and Imported endpoints list will be considered only to check whether a particular endpoint reports should be added to Endpoint summary or not.
Select endpoints needs to be deleted and click on the 'Delete Endpoint' button available above the Endpoint summary table
Endpoint summary can be exported as CSV
In exported CSV one can add/edit/delete phone id and can be used for importing the Endpoint list
Note: To enable the auto-discovery mode after importing
some endpoint. Select all the endpoint and delete them. If the enpoint
list is empty the auto-discovery mode will be enabled and endpoints
will get added from on going calls |
By clicking on an Endpoint in the Endpoint Summary list you are brought to the Endpoints Details UI showing the details of that particular endpoint. The endpoint’s name/URL/IP Address is displayed on top of the Call Volume Graph. Here, the call volume, Incoming and Outgoing Call QoS metrics and Call history pertaining to the single Endpoint is shown. The information displayed here is also for the time-period as set in the calendar. The sections presented here are:
The “Call Volume” graph is similar to that in the Monitor tab’s Summary Report view but shows call information for a single Endpoint.
Displays the statistics of all the calls that the Endpoint participated in over the chosen time frame as set in the calendar
The bar graph has the green areas representing the successful calls while the red areas denote unsuccessful calls
Provides the number of Total, Successful, Unsuccessful and Waiting calls as a linked number. When these linked numbers are clicked you can view the information of the respective calls
The Successful Calls are divided into calls based on quality - Good, Tolerable and Poor quality calls. VQManager distinguishes Good, Tolerable and Poor Quality calls based on the user's setting in the Monitor tab in the "Configure" section of the Voice Quality graph. By default, calls with MOS (Mean Opinion Score) greater than 3.6 are classified as Good Quality Calls. Calls with MOS less than 3.1 are marked as Poor Quality Calls. Calls with MOS between 3.1 and 3.6 are marked as Tolerable Quality calls.
The Unsuccessful Calls are further divided into Unanswered Calls and Error Calls. Calls that were not answered by the user (user busy, user not available etc.,) fall into the Unanswered Call category. Other calls that failed due to errors in server or client are marked as Error Calls
The Waiting Calls are the number of calls that remain or remained in waiting mode at the chosen time frame
The number of Unmonitored Calls that the endpoint participated in is listed. Unmonitored calls are those that VQManager has abruptly stopped monitoring - this could be due to an abrupt stop and restart of the VQManager server, or because there were no voice packets that were received for a continuous duration(30 seconds) of time
Answer Seizure Ratio(ASR) - ratio of successfully connected calls to attempted calls for the endpoint is displayed
Lists the time at which the endpoint participated in the maximum number of calls - peak usage, and the time at which there were least number of calls - low usage time
Provides the Average Call Duration(ACD) time across all the calls during the selected time period
The Call Rate is provided showing the rate at which the endpoint has participated in calls
The date and time of the Last Call in which the endpoint has participated in is also shown
Note:
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The next section below the “Call Volume” graph provides separate summaries for the “Outgoing Call and QoS Metrics” and the “Incoming Call and QoS Metrics”.
Displays the Total number of outgoing and incoming calls from/to the endpoint. On clicking the linked number, you can view the list of the calls
The Last call that the Endpoint made and received is displayed. On clicking the Last Call Phone ID displayed, you can view the Call Details of that particular call.
The Last call made and received date and time is displayed by "Last Call At" entry
The number of Successful outgoing and incoming calls is displayed. On clicking this linked number, you can view the list of these calls
The total Duration of Outgoing and Incoming calls is provided
Provides the Average Call Duration(ACD) time across all the calls during the time period as set in the calendar
The colored horizontal bars in the Outgoing call and Incoming call sections show the average MOS value for the calls
The QoS parameter values for Jitter, Delay and Loss are shown. On clicking the “More” link, you can see all QoS statistics with their Min, Max and Avg values and whether Good, Tolerable or Poor as defined by the user in the Monitor tab
The “Traffic metrics” section is found below the “Incoming Call and QoS Metrics” and “Outgoing call and QoS Metrics” section. Here the traffic details are displayed specific to the endpoint.
In Octets - The number of octets sent to the endpoint
Out Octets - The number of octets sent out by the endpoint
In Packets – the number of packets that has flowed into the endpoint
Out Packets – the number of packets that has flowed out of the Endpoint
The final section in the Endpoint Details UI is the Call list that has the call information on all the calls that the endpoint has participated in over the time period as set in the calendar
The call details displayed by default are the call’s Initiator, the Call Initiation time, Duration of the call, the Call Status and the Status Code
More information on the calls can be displayed by clicking on the column chooser icon found on the extreme right side of the list next to the lens icon. Check the items from the list that appears to have the required information displayed
You can search this list for a particular Initiator, Call Status or Status Code by clicking on the lens icon found on the top-right side of the list and providing the required search criteria
Clicking on any Initiator brings you more Call Details for the particular call
This calls list can be exported as a PDF or CSV file or emailed as a PDF attachment to a number of E-mail Ids. This can be done through the respective icons - CSV icon, PDF icon and mail icon, found on the right-hand side just above the list. The PDF document can have a maximum of 10 columns information displayed at a time
Under the Endpoints tab, the Resource Group Summary tab can be seen beside the Endpoints List tab. You can group certain specific endpoints as a 'resource group'. Resource grouping can be used when you want to monitor the calls from specific group based on specific URL or IP address or based on participant identifier.
Resource group summary view
On clicking the "Resource Group Summary" tab, the resource groups are listed showing the Group Name and their Created Time. To view the endpoints for specific resource group, click the respective resource Group Name. Upon clicking the link, you can see the Endpoints with their Phone ID, Name, URL and IP Address. To drill down on endpoint details, click the respective Endpoint Phone ID.
To Add a Resource Group,
Click the "Add Resource Group" link
In the UI that opens, provide the Group Name for the new Resource Group (mandatory)
You can provide upto three conditions to include required endpoints for the new Resource Group. These conditions are in the form of three rows of drop-down lists and text-boxes
You can create the Resource group matching any or all of the three conditions you provide. Check the respective condition radio button "Match all of the following" or "Match any of the following" based on your need
Endpoints can be included in the group by either identifying them by their URL or their IP address, the two options are found in the first drop-down list. Select the required identification condition.
On choosing URL identification of endpoints, you can either specify what the Endpoint's URL string contains or by specifying what the URL starts with or ends with. Select the required condition from the second drop-down list and provide the URL detail in the final text-box
In case of IP address identification of endpoints, specify the range between which the endpoints are to be considered to form the Resource Group. Two text-boxes are provided to enter the two IP addresses within which the endpoints are to be selected
Click "Create" button to save and activate the group. Click on "Cancel" to cancel the resource group.
To Edit / Update the Resource Group
Click the "Resource Group Summary" tab
Click the "Edit" icon present against the respective resource Group Name
Add or edit the conditions for including endpoints
Once the required changes are done, click "Update" button present on the
end of the page
To Delete a Resource Group,
Click the "Resource Groups" link
Click the "Delete" button present against the respective resource group
A dialog box pops-up to confirm your request. Click "OK" to delete the resource group permanently
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