Working with Distributed Edition

Contents

Overview

This section provides information on the features available, important configurations and working with the Central console.

Configuring the Site and Probe Server

A Site is a logical representation of a group of IP Phones monitored by a single Probe Server. Each Probe should be associated with a single Site. Probe data will not be shown in the web client if the Probe is not associated to a Site. However the Central Server keeps fetching the data from that Probe Server.

To see the list of all the registered Probe Servers with the Central Server, go to Admin tab and click the Probe under System Settings. It will show the list of Probes as shown below.
probe list

Here Status indicates whether the Probe Server is Up / Down. Last polled at indicates the time at which the Probe is last polled by the Central Server for data sync-up. You can do the following actions on the Probe


Searching a Probe:

If you have a long list of Probes, you can search for a specific Probe using the search icon next to 'Action'. You can search for a Probe by its name and Host name. Using the Search box, you can also filter Probes by this Status, Enabled/Disabled, and Last polled time.

Editing Probe Details

probe edit


Following details of the Probe can be modified:

Adding Sites and Associating Probe Server

  1. Go to Admin tab and click on Site under System Settings.

  2. Click Add Site button.Enter the Site Name and click Add button.site


  3. After the Site is added, click on the '+/-' symbol under Associate / UnAssociate to associate or unassociate a Probe to the Site.site


  4. Select a Probe from the list of Probes available and click Associate site


  5. By clicking on the "[+]" symbol before the Site name, you can see the associated site, if any.

  6. Now this Site will be listed in the Central Server Dashboard "Site" dropdown list.

  7. Follow the same procedure to create new Sites and to associate Probes for these Sites.


Editing or Deleting a Site
  1. To Edit the Site name, click on the Edit Site icon present under Action header. Provide the new name and click Update to save the changes as shown below.

    site
  2. To delete a Site, we need to Unassociate the Probe Server, if any, associated to that Site.

  3. To Unassociate the Probe Server from a Site, click on the Associate/UnAssociate '+/-' symbol corresponding to that Site.

  4. It will show the Probe associated, if any, to that Site. Click on the Unassociate button. Probe will be unassociated.
    Site

  5. Now, click on the Delete Site(Trash Can) icon present under the Action header. An alert message will be shown to confirm Site deletion. Click Yes to delete the Site.


The Top Bar

The top bar of the Central Server UI contains the following options filters



Central Server DashBoard View

The Central Server Dashboard view provides a consolidated view of all the sites. You can also drill down to see the information about each site by filtering the data using the Site(s) filter. The data shown in the Dashboard can be filtered by both Site and Date.

Following are the data shown in the dashboard:


Call Volume

The Call Volume graph provides us the percentage of distribution of the Successful, Error, Unanswered and Unmonitored calls across all the Sites in a graphical view (left side of the page) and the actual counts of these calls in the tabular view (right side of the page). Clicking on a single site in the bar graph provides an hourly based call volume trend for that site. On further drill down, it will lead to the corresponding Probe details page.Refer the screenshot shown below.

call volume

  1. Mouse-over on the horizontal bar for each site shows the number of calls of the corresponding type.

  2. It can also be seen in the table present on the right side.

  3. Answer Seizure Ratio(ASR) of the selected site is shown above the Call Volume graph on the right side.

  4. Clicking on the percentage bar of any site on the left side opens the hourly based Call Volume graph on the right side.

  5. The tabular format and graphical view on the right side can be toggled by clicking on the table and graph icons present on the top right corner of the Call Volume graph.

  6. Clicking on the links in the Call Volume table or in the Call Volume graph will load the corresponding details page.

  7. The hourly Call Volume graph for a site is shown in the below image
    call volume


You can also see particular type of calls in the Call Volume graph. Clicking on the bar icon present before the legend (Successful, Error, Unanswered and Unmonitored) under the Call Volume graph will hide/show the corresponding calls in the graph for all the sites. A sample Call Volume graph for Successful Calls alone is shown below. All the other calls are hidden by clicking on the corresponding icons. This is applicable for all the graphs present in the Central Server Dashboard.

success calls

Voice Quality

The Voice Quality graph provides the percentage distribution of the Successful calls as Good, Tolerable, Poor calls and No MOS based on the MOS value of the site. This can also be seen in graphical and tabular format. The tabular format can be toggled to graphical format (Line graph) by clicking on the graph icons present at the top right corner of the Voice Quality graph. A sample graph is shown below:

voice quality

Alarms

The tabular view provides the count of Critical, Major and Warning alarms generated in the corresponding sites. For configuring the alarm profiles, login into the Probe Server.

alarms

Concurrent Calls

The graph depicts the hourly trend of concurrent calls for each site. The graph can also be plotted based on Minimum, Average and Maximum concurrent calls for each site by selecting the corresponding button present above the graph. You can also see the concurrent calls for each site individually by clicking on the icons present before the legend under the graph. Click on the corresponding sites to show/hide the graph for an individual site.

concurrent calls

Traffic Monitor

The Traffic Monitor graph provides a detailed information on the type of traffic flowing in each site. You can see the amount of bandwidth consumed by SIP/Skinny/H.323 traffic, and Voice traffic in your VoIP network. Clicking on the percentage distribution graph for any site provides the graphical representation of the bandwidth utilized by the signaling traffic and voice traffic. You can select either tabular format and graphical view by clicking on the graph icons present on the top right corner of the Traffic Monitor graph.

traffic monitor

Calls Tab

Calls tab provides the list of active calls in a particular site. Since "All Sites" option is not available; the active calls of the first Site in the dashboard are shown by default. You can select the required site using the Site drop-down menu. For more information, please refer this link.

calls tab

Alarms Tab

Alarms tab provides the site wise count of all the alarms generated in the sites. It provides the site wise list of Critical, Major and Warning alarms generated as shown in the below image.

alarms tab

Clicking on the alarm count provides the detailed list of the corresponding alarms generated for that particular site as shown below. For more information on the alarms, please refer this link. Note : Configuring and editing the alarm profiles can be done only in the Probe Server.

alarms tab

Endpoints tab

The 'Endpoints' tab provides endpoints specific details that help you analyze and troubleshoot endpoint specific quality deficiencies. By default, the first site will be selected and the list of endpoints auto-discovered / manually imported for that site are listed. Importing / deleting the endpoints manually to the endpoints list can be done only in the Probe Server. Refer this link for more information on Endpoints tab.

endpoints

Reports tab

The 'Reports' section provides the statistical information on 'what is going on' in your VoIP network and how your VoIP network is performing. The status and summaries of the different activities are provided in the form of tables and graphs, which assist the administrators in making well-informed decisions and taking precautionary measures.

Reports tab allows you to generate only Site based reports. By default, the first added Site is selected. To change the Site, use the Site(s) filter.

Broadly, VQManager provides four types of reports:

All the Reports can be configured in the Probe Server only. Refer this link for more information on Reports.


Exporting Reports:
The generated reports can be either exported to PDF format or email the report in PDF format. Click on the PDF icon or Email icon accordingly. The PDF report's file name will have the corresponding Site name appended to it.


Scheculing Reports:
Click here to know more on scheduling reports.


Note: The Email Page as PDF option displayed for a Site in the Central server web client will work only when the Probe server associated to that Site has a working internet connection.

Admin tab

Following are the configuration settings that can be done from the Central Server:



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