Enabling FTP Push in Cisco Unified Communication Manager (CUCM)

ManageEngine VQManager now supports Server Directory Import – Importing CDR, CMR Log files from a server directory.

 

The Cisco help document link and below steps will help to configure a Cisco Unified Communications Manager(CUCM) to push CDR log files through (S)FTP to a remote location. The remote location is the VQManager application running machine.

 

  1. Select the option as "Cisco Unified Serviceability" from the navigation drop down.

 

 

  1. Click Go.

  2. Click Tools -> CDR Management.

 

 

  1. Click Add New button.

 

 

  1. Specify the Host Name or IP Address of the remote server. In our case, it’s the IP address or the host name of VQManager server.

  2. Specify the login credentials of the VQManager server in the Username and Password fields.

  3. Select the Protocol used in communication from the drop down.

  4. Specify the Directory Path to push the CDR log file.

  5. Enable the check box to resend the CDR Log file in case of any failure.

 

 

 

After successful configuration of FTP push option in CUCM, The following are the steps to configure Server Directory Import in VQManager Application,

 

  1. Click Admin -> "Import CDR Logs" button.s

  2. Select Server Directory Import option.

  3. Specify the Call Manager Server Name, IP address of the server and login credentials to access the VQ Manager server.

  4. Browse the "Location" of the CDR file. The location is similar to the Directory Path configured in the Call Manager.

  5. Specify the periodic time interval (in seconds) during which the files are to be parsed and uploaded automatically

  6. Specify the time(in days) after which the imported CDR files should be deleted from the VQManager installed machine.

  7. Click on the check box if you wish to see the MOS values for calls as generated by the call manager by taking them from the CMR file and then click "Import".
     

 

 

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