Global Search

Contents

Overview

In addition to the search option available to search the respective Calls/Endpoints list in VQManager, there is a "Global Search" option available for faster and product wide search. You can use this search in all the seven tabs available.

 

The Global Search option will be beside the Support tab, as shown in the below image, which provides two options, "Calls Search" and "Endpoints Search". Clicking on the lens icon in the search text box gives you the drop down to select what needs to be searched, Calls or Endpoints.


GlobalSearch

Search Tips

Unable to perform a search that fulfills your desired search list ? Here are a few search tips that you can utilize while conducting a search operation.


The below list shows the parameters/fields for which the search operation can be performed

For Calls search

For Endpoints search


Note: The above fields used for search are NOT case sensitive

Types of Search

Simple Search

Simple Search is the most commonly used search tip. Just type in a word or a group of words and search. This will search all fields of Calls/Endpoints

For Example, if the string John is given as search text, then this text "John" will be searched in all the fields and search results are shown.

Phrase Search

Use double quotes to search exact phrases or words.

For example, here's how to type a phrase within double quotes. The search returns the exact phrase.


"ManageEngine VQManager 6310 release"

Field Search

Limit the search to the specified field.

For example, here's how to search results with IPPhone 1 as initiator or IPPhone 2 as participant.


Initiator:"IPPhone 1" Participant:"IPPhone 2"

Combinational Search

The above three search options namely, simple search, phrase search and field search, can be combined to display results.


sip "IPPhone 1" Participant:"IPPhone 2"

"+" Search

A "+" symbol in front of the search word displays results precisely as you have typed it. Please note a space before the "+" symbol is mandatory.

For example, here's how to search for calls with "IPPhone 1" as initiator and "IPPhone 2" as participant


+(Initiator:"IPPhone 1") +(Participant:"IPPhone 2")


Note:

  • If a string is given as IPPhone+2 without any space before the "+" symbol, then the search string is treated as a phrase "IPPhone 2" and the phrase is searched in all the fields.

  • If a string is given as IPPhone +2 with space before the "+" symbol, then in the search "2" is treated as mandatory even if "IPPhone" may or may not exist

  • Use "+" before all the strings if you want the search to be mandatory on all the strings provided. Here AND operation is carried out on the strings while searching.

" " Search

A " "(space) between the search words is similar to OR operation.

For example, here's how to search for calls with "IPPhone 1" as initiator or "IPPhone 2" as participant


(Initiator:"IPPhone 1") (Participant:"IPPhone 2")

"-" Search

A "-" symbol in front of the search word displays results that does not contain the word. Please note a space before the "-" symbol is mandatory.

For example, here's how to search for calls with "IPPhone 1" as initiator and "IPPhone 2" not as its participant


(Initiator:"IPPhone 1") -(Participant:"IPPhone 2")

WildCard Search

WildCard search consists of the symbols "?" and "*", which is used as a placeholder or substitute for a sequence of characters or words.

For example

Note:

The search string should not start with a wild card character.

 

Limitations:

  • If you apply PPM, older data existing till that time will not be searched as indexing files are not created for them. Searched results shown is searched from the data from the time PPM is applied.

  • If data is searched for a custom time through calendar component, the data will be shown for the entire day but cannot be shown for a specific time period.

  • For multiday search, sorting based on the time will not work for the search results.

  • The calls with status "Unmonitored due to server restart" will not be available for search.

  • There will be a delay of 60 - 120 seconds to persist the data in index files(used for Global Search) compared to the data persist in the DB.

  • If the server is shutted down, the calls which are processed in the queue (data to be stored in the index files) will not be stored in the indexing files. So that Calls/Endpoints will not be available for "Global Search".

 

 

 

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