Understanding the business benefits
- Monitoring Servers,Routers,Switches, Domain controllers, Firewalls across remote networks
- Alerting when there is an impending potential failure of a network resource
- Integrated help desk facilitating automatic trouble-ticketing
- Inventory Management
- Vulnerability Assessment
- Patch Management
- Reporting
- Remote Control
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Architecture
- Need for Distribution
- Advantages of Agent-less Distributed Architecture
- Central Server Architecture
- Probe Architecture
- Central and Probe Communication
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Installing and Configuring
- Installing Central
- Adding Customers
- Adding Probes and Registering with Central
- Concept of Shared Probes and Dedicated Probes
- Installing Probe
- Configuring Discovery
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Monitoring Performance
- System Resource Monitoring (SNMP, CLI, WMI)
- Monitoring Traffic
- Monitoring URLs
- Monitoring Windows Services
- TCP Services Monitoring
- Vendor Specific Monitors
- Applications Monitoring (Exchange, Active Directory, Lotus Domino, Oracle)
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Alerting Faults
- Mail and SMS Server Configuration
- Events and Alerm Correlation
- Different Types of Alerts
- Working with Alarms
- Notifying Alerts through Email, SMS etc
- Alarm Escalation
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HelpDesk Management
- Customer case tracking
- Self Service portal
- Knowledge base
- SLA Management
- Account & Contact Management
- Reporting
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Inventory Management
- Scan settings
- Hardware and Software Assets
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Security Management
- Scan Settings
- Vulnerability assessment
- Windows Patch Management
- Remote Control
- Configuration
- Types of viewers
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Reporting
- Monitoring Reports
- Audit Reports
- Security Report
- Scheduled reports
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User Management
- Default Users
- Creating Customer/Probe-specific Users
- HelpDesk Users
- Defining Users Scope
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Tools
- Quick Configuration Wizard
- Down Time scheduler
- MIB Browser
- Rebranding
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Appendix
- Mistakes that can be averted
- Tips to Troubleshoot
- Useful Links
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