Introduction
- VQManager Overview
- Benefits of a VoIP Quality Monitoring solution
- Important VoIP terminologies
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Installing VQManager
- Supported OS
- Minimum Hardware Requirements
- Supported Browsers
- Installation procedure
- Free ports for VQManager to use
- Starting as service
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Setting up for monitoring of VoIP Traffic
- Deciding on an optimal deployment
- Port-mirroring
- Configuring sniffer
- Testing with a VoIP call
- Other data input options
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VQManager Web Interface Overview
- Important terminologies
- The seven tabs
- Setting the Client’s data view
- Searching, sorting & the column chooser.
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Reporting on VoIP performance
- Performance details of live & history VoIP activity
- Configuring QoS tolerable ranges
- Endpoint specific performance details
- Resource grouping of endpoints
- SIP registration tracking
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Identifying faults and quality degradation
- VQManager call categorization
- Call specific QoS details
- Originator-participant QoS trends
- The Call flow ladder & packet displays
- Understanding SIP error codes
- Understanding alarm triggers
- Pre-defined alarm profiles
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Configuring customized reports and alarms
- Defining custom alarm profiles
- Understanding alarm’s sampling of data
- Severity-based alarm categorization
- Pre-built reporting profiles
- Defining custom reporting profiles
- Scheduling & exporting of reports
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Using administrative operations
- User management
- Setting business hours
- Runtime administration
- Database Administration
- Mail server setting
- Proxy settings
- SNMP Trap settings
- Reaching VQManager support
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Appendix
- Limitations & Known Issues
- Troubleshooting tips
- Useful links
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