AdventNet conducts free product demonstrations, providing a start to finish overview of each application and a forum to field questions. Webinars are conducted via a telephone conference and a WebMeeting online interface.

Each session last 60-75 minutes depending upon the amount of interaction. At the end of each webinar, the presenter is available for any questions or topics that were not completely addressed.

Agenda

• ManageEngine Introduction
• Key ServiceDesk Plus Concepts
• Create & manage requests, auto dispatch, auto case routing, request history, AD integration, etc.
• SLA Management
• Asset/Contract/Purchase Management
• ITIL-based IT Help Desk
• Reporting, Knowledge base & Searching
• Q&A

Information on Enrolling

Each attendee who will log in from their computer will need to enrol. If your team is gathering in a conference room, then only one team member needs to enrol.

Upon enrolling, you will be emailed instructions for attending.

Events by Program

Date & Time	Topic	Panelist
Sep 15, 2008 10.00am IST	ServiceDesk Plus Demonstration (Sydney: Sep 15th 02.30pm AEST / London: Sep 15th 05.30am CET / San Francisco: Sep 14th 09.30pm PDT )	Register
Sep 16, 2008 03.00pm IST	ServiceDesk Plus Demonstration (Sydney: Sep 16th 07.30pm AEST / London: Sep 16th 10.30am CET / San Francisco: Sep 15th 02.30am PDT )	Register