ManageEngine turns 20.
We've come so far and have a million
reasons to be thankful.
And we couldn't be more inspired.
And we couldn't be more inspired.
The year it all began.
Here's to our first-ever
The funny tale behind
the localization of our
Every cloud has
a silver lining.
Technology takes an AI leap!
alignment with a little
help from Zoho.
When all is said and done, our
purpose is to fulfill all
your IT needs!
"I think ManageEngine is where it is because of our customers' trust. Without the customers making us feel we are a responsible company, we wouldn't be where we are today."
Vidya Vasudevan, Head of Community
"We have created a culture of listening to customers—not only top management but also the people who get their hands dirty with the products and the environment."
Romanus Raymond, Head of UEMS Support
"Understanding the market demands and our customers' needs is what helps our products evolve."
Vishnu Priya Kumaresh, Head of ESM Support
"It's always better to ask and find out a customer's requirement than [to assume] things."
Umashankar Narayanasamy, Director of Engineering
Our focus on user experience | Gibu Kurian Mathew
A long-term association | Jignasu Rathod
Customer appreciation is an energy boost | Vishnu Priya Kumaresh
Product management starts with the customer | Jai Anand Krishnamoorthy
Keeping our word to customers | Vidya Vasudevan
Valuing your privacy | Saravanan Muthian
Learning from customers | Arun Kumar
Customer and partner relationships | Nirmal Kumar Manoharan
Every cloud has a silver lining | Rajalakshmi Srinivasan
A proud moment | Sekar Subramanian
Listening to customers | Romanus Prabhu Raymond
Resilience, reinvention, reimagination | Deepa Kuppuswamy
Stay tuned for more videos on our journey and some trivia through the years.
Mahatma Gandhi once said, "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work—he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him." So, it begins! We started our journey as AdventNet, a telecom-focused network management company from the land of the Mahatma. From day one, we’ve shared Gandhi’s reverence for the customer and will continue to do so going forward. It is simply who we are.1996
Fun fact: There was literally no grand plan to launch ManageEngine. With telecom markets crashing in the early 2000's, we pivoted our R&D to focus on the enterprise IT management market which was then largely controlled by vendors with complex and expensive choices. Necessity is truly the mother of invention…and the mother of ManageEngine!2002
It was a big year with the introduction of two of the many flagship products of ManageEngine: Applications Manager and OpManager. Applications Manager strived to ensure a positive experience for its customers by introducing proactive monitoring, and the capability to detect anomalies in business-critical applications before these issues impact the quality of the end-user experience. The goal then, as now, was to equip business people with unique, highly functional software that was vital to the growth of their operations and easy on their budgets. Not too long after, OpManager was introduced to make the jobs of network administrators easier by enabling them to quickly isolate and resolve network problems before they became expensive downtime problems.2003
It's interesting how little things lead to big changes, right? One of our reps brought to our attention a support email from a non-English speaking prospective customer who was trying to replace their existing help desk software with ManageEngine's ServiceDesk Plus, which they loved for its simplicity and breadth of features. They jokingly mentioned that they would first have to learn English before they could purchase ServiceDesk Plus. The rest is history, and we now support 21 foreign languages.2006
As an R&D-driven technology company, we are focused on productivity and affordability. Our philosophy motivates us to own all core aspects of the technology stack and thereby provide a superior customer experience. As Zoho's cloud business started to grow, a dire need emerged: Deliver a seamless end-to-end user experience from different geographies. Our response? Launch Site24x7, the cloud-based website monitoring solution.2007
Exploring AI models was a natural extension of our ingrained R&D philosophy. What started as a sentiment analysis side project in 2011 became a full-fledged, committed effort that resulted in our first AI launch in the cloud for Site24x7 in 2018. We continued tweaking our AI models, so they could work in a low data, on-premises set-up. In 2019, this model found its way to our on-premises SIEM product, Log360.2011
The learning never stops. Based on lessons gained from managing the Zoho Cloud, one of the largest public clouds in the world, we embarked on a monumental journey. Our objective was to advance the state of IT management and align IT with business objectives through the contextual integration of the ManageEngine suite with Zoho's cloud-based business apps.2017
What started with approximately 15 people in 1996 is now a team...well, a family of more than 4,000. Each and every one of us is here to provide you our best. We've been here for 20 years, and will be for the next 20 years and beyond. Thank you for giving us the opportunity to serve you.2022