ADManager Plus helps Amlak Finance rectify AD errors and power insight-driven decisions

About Amlak Finance

Amlak Finance is a real estate financier based in the Middle East. The organization provides customized, Shari'a compliant property financing products to investors.

Company

Amlak Finance

Industry

Finance

Location

United Arab Emirates

Employees

500+

Business challenges

  • Lack of clear insights into AD: Before implementing ADManager Plus, Amlak Finance faced limited visibility into AD activities, leading to mistakes and inefficiencies in directory management.
  • Need for a comprehensive AD management tool: The IT team required a comprehensive AD solution that could facilitate control, automation, and error prevention, eliminating the need for manual corrections.

The problem

Amlak Finance 's IT team struggled with error-prone management processes. The lack of actionable insights made it difficult to track and correct inconsistencies in Active Directory.

"We had no good insights into AD, and mistakes were occurring."

Refaat El Jamal, IT Service Manager, Amlak Finance PJSC

The IT team at Amlak Finance found it essential to rectify existing errors and ensure precision with regards to AD user management and visibility in their processes as they move forward.

The solution

El Jamal's team deployed ADManager Plus, ManageEngine's IGA solution, to ensure streamlined AD management. He recounted how the decision to implement ADManager proved to be an effortless one, adding.

"The approach was to get ADManager Plus as I know it since long time and I don't see any other satisfying tool to handle this matter."

Refaat El Jamal, IT Service Manager, Amlak Finance PJSC

By leveraging ADManager Plus' workflow-based, supervised orchestration of bulk user management processes, Amlak's IT team was able prevent AD management errors by offering, ensuring standardized account creation and modifications.

"ADManager facilitates AD management perfectly by providing templates and controls that prevent mistakes and issues. The reporting feature is also outstanding."

Refaat El Jamal, IT Service Manager, Amlak Finance PJSC

ADManager Plus, with its RBAC-based delegation feature, helped Amlak's IT team efficiently distribute non-administrative tasks to different teams, and helped establish clear distinction between various teams and their responsibilities.

The comprehensive reporting capabilities of ADManager Plus, which consisted of a library of 200 out-of-box reports, played a crucial role in decision-making and issue resolution, besides providing granular visibility native AD tools cannot offer.

"The reports are insightful and serve as decision drivers—I've solved a lot of issues thanks to them."

Refaat El Jamal, IT Service Manager, Amlak Finance PJSC

Al Jamal was all praise for ManageEngine's support services, stating that their experience was positive with no major issues.

"ADManager Plus is the best in the market,it is robust, comprehensive, and a full-fledged AD management portal that never existed before."

Refaat El Jamal, IT Service Manager, Amlak Finance PJSC

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.

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