Big C Lumber streamlines user management and reduces account creation times with ADManager Plus

About Big C Lumber

Founded in 1921, Big C Lumber is a fifth generation, family-owned company that distributes lumber and building materials, serving homeowners and professional contractors

Company

Big C Lumber

Industry

Manufacturing/Supply

Location

United States

Employees

500+

Business challenges

  • User management challenges: The organization's IT team struggled with consistency and speed when onboarding and offboarding users, and making changes to existing Active Directory (AD) users was a time-consuming process.
  • AD reporting: Generating reports on AD items and configurations was a challenge, and the process lacked efficiency.

The problem

Prior to implementing ADManager Plus, Big C Lumber faced difficulties with the management of Active Directory.

"Our biggest challenge was consistency and speed in onboarding and offboarding users."

Robert Sherman, IT admin

Additionally, generating accurate AD reports using native tools was time-consuming, and the manual steps involved in creating new users and modifying existing profiles were slowing down operations.

With a growing team, Big C Lumber required a solution that could save time, reduce errors, and improve consistency in user management while providing quick access to detailed reports.

The solution

ADManager Plus provided Big C Lumber with a streamlined solution for AD user management, dramatically improving efficiency.

"It allowed us to create consistent AD templates, making setups easier and quicker."

Robert Sherman, IT admin

This feature alone significantly reduced the steps required to create new users and modify existing ones while ensuring that the onboarding process is error-free.

Reports also became much more accessible and actionable.

"The reports are great, and the ability to modify users directly from the reports is very helpful."

Robert Sherman, IT admin

This direct editing from reports saved valuable time, allowing the IT team to complete tasks faster and with fewer errors.

The time savings were one of the most impactful aspects of ADManager Plus.

"The amount of time it has saved is incredible, easily saving 1-2 hours per user on setting up their profile. Support has been great and very helpful, with fast response times to support requests."

Robert Sherman, IT admin

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.

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