East Kent Hospitals NHS streamlines onboarding with ADManager Plus

Business challenges

• User and group management: East Kent Hospitals encountered complexities in efficiently managing user accounts and groups within its AD environment. This included ensuring accurate data entry during the process of user creation and modification.
• Automated processes: The hospital sought automation tools to streamline various IT processes, such as user account creation and management of inactive accounts, to optimize resource allocation and bolster security measures.

The problem

Daryl Smith, head of technical management services at East Kent Hospitals, outlined that the challenges the organization faced.

The IT team at East Kent Hospitals were looking to implement a solution to ensure efficiency in user creation, modification, and deprovisioning processes by extending the capabilities of its existing AD users and computers setup.

Furthermore, the organization's need for a template-based user management system was also necessitated by repeated entries of inaccurate data (like organization name and the country code for phone numbers, for instance) by users in their AD profiles. This prompted East Kent Hospitals to deploy ADManager Plus, ManageEngine's identity governance and administration solution, within its environment.

Before adopting ManageEngine ADManager Plus, Smith had prior experience using Adaxes, but he didn't consider adopting the solution for the organization owing to its high price point.

The solution

ADManager Plus emerged as a solution that could address East Kent Hospitals' user management challenges. Smith emphasized its ease of setup and comprehensive functionality, stating.

ADManager Plus' template-based workflows empowered the organization to streamline various IT processes, including account creation, configuring scripts to perform custom actions for users, and most importantly, automating the cleanup of inactive user accounts. This not only enhanced operational efficiency and reduced onboarding friction but also bolstered security measures by eliminating the presence of manual errors and dormant accounts within the IT environment.

Additionally, the deployment of ADSelfService Plus, ManageEngine's identity security offering, has enabled the employees of East Kent Hospitals to self-update their directory profiles. Smith's team will be utilizing the solution to enforce MFA for administrative and endpoint logins, further enhancing the organization's security posture.

When asked about the likelihood of recommending the solution to his peers on a scale of one to 10, Smith responded with a resounding eight, adding.

About AD360

ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management; secure SSO; adaptive MFA; and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.