ENGIE powers its helpdesk efficiency and user onboarding with ADManager Plus

About ENGIE

Recognized as a global leader in low-carbon energy and services, ENGIE aims to balance economic performance with a positive impact on both people and the planet. ENGIE leverages its expertise in gas, renewable energy, and services to provide competitive and sustainable solutions to its clients. With 97,000 employees, the company works alongside its clients, partners, and stakeholders to "accelerate the transition to a carbon-neutral economy by promoting reduced energy consumption and environmentally friendly solutions."

Company

ENGIE

Industry

Infrastructure

Location

France

Employees

90,000+

Business challenges

  • Need for efficient account creation: ENGIE required a solution to help the helpdesk team create user accounts consistently and accurately. Ensuring that all mandatory fields of the user creation process were properly filled was a key priority for the organization.

The problem

"ENGIE needed a way to ensure all new accounts were created in a uniform manner while making the process easier for the helpdesk."

Bryan, IT Administrator at ENGIE

The organization needed a solution to implement user management tasks at scale.

The solution

ENGIE successfully implemented ManageEngine ADManager Plus, allowing for quick deployment and seamless integration into helpdesk workflows.

"We were able to deploy quickly and use the tool weekly for helpdesk account creation."

Bryan, IT Administrator at ENGIE

ADManager Plus helped the helpdesk team create user accounts in bulk using customizable orchestration templates. This reduced manual errors and the time required to create user profiles, thereby decreasing onboarding friction.

"The templates make account creation an easy and standardized process."

Bryan, IT Administrator at ENGIE

Additionally, the delegation feature in ADManager Plus allowed administrators to assign specific permissions to the helpdesk, ensuring they had controlled access to perform their tasks without compromising security.

Bryan also praised the stability of ADManager Plus, stating that they had only opened one support case, which was related to an unsupported feature rather than a technical issue.

"ADManager Plus is a great solution, and we look forward to its future enhancements that can further support our company."

Bryan, IT administrator, ENGIE

About ADManager Plus

ADManager Plus is an identity governance and administration (IGA) solution that simplifies identity management, ensures security, and improves compliance. With ADManager Plus, manage the user life cycle from provisioning to deprovisioning, run access certification campaigns, orchestrate identity management across enterprise applications, and protect data on your enterprise platforms with regular backups. Use over 200 reports to gain valuable insights into identities and their access rights. Improve the efficiency of your IGA operations with workflows, automations, and role-based access control policies. ADManager Plus' Android and iOS applications help with on-the-go AD and Azure AD management. For more information about ADManager Plus, visit https://www.manageengine.com/products/ad-manager/.

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