Empowering healthcare IT teams: SSI Group's success with AD360

The problem

The SSI Group was spending significant time on mundane Active Directory (AD) tasks that could easily be automated. Its IT team was burdened by manual AD management tasks, including user provisioning, deprovisioning, and managing password resets. These manual processes led to operational delays, increased workload for IT staff, and challenges in ensuring compliance and security.

Adding to the challenge, the group's existing management tools operated in silos and offered no integration with Dayforce, its HRMS platform. SSI Group needed a unified, automated solution that would streamline user life cycle management and enhance security visibility.

The solution

SSI Group was introduced to ManageEngine AD360 through a sister company that had already seen the benefits of the solution. Following a detailed product demo and a positive hands-on experience, SSI Group decided to adopt AD360 and integrate it with its existing tools.

With AD360 in place, the organization immediately automated its end-to-end user life cycle management. By integrating with Dayforce, AD360 automated user provisioning, deprovisioning, and management based on HR updates, eliminating manual intervention. Automations and workflows were set in place to create accounts in Microsoft 365, manage distribution lists, and monitor folder permissions, ensuring both efficiency and compliance.

The ADSelfService Plus module further reduced the burden on IT by enabling employees to reset their own passwords without contacting the help desk, which improved the end-user experience while enabling the IT team to focus on more important tasks.

Swift and seamless implementation

To ensure a smooth deployment, SSI Group opted for OnboardPro, ManageEngine's professional implementation service for IAM solutions. Led by Subash, an experienced implementation expert, the process was both smooth and adaptable, ensuring that complex integrations were completed quickly and effectively.

Subash ensured that AD360 was fully deployed and ready to use from day one, with all necessary configurations in place to accelerate time-to-value. Beyond the standard setup, he tailored the solution to SSI Group's specific business needs, even delivering a custom patch for RSA integration. This allowed the organization to preserve existing workflows while enhancing security and compliance.

Post-implementation, to promote long-term self-sufficiency, dedicated knowledge transfer sessions were conducted for SSI Group's IT team, equipping them with the necessary skills for smooth management of the solution. This approach transformed the implementation into an educational experience rather than just a plug-and-play deployment.

About AD360

ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management; secure SSO; adaptive MFA; and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.

About OnboardPro

OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.