Town of Vernon streamlines Active Directory management with ADManager Plus
About the Organization
The Town of Vernon is a thriving and hospitable community situated in Tolland County, Connecticut, USA. Its picturesque neighborhoods, natural splendor, and historical landmarks have attracted a population of around 30,000 residents. The town government actively promotes economic growth and development focusing on opportunities aimed at job creation and encouraging new business ventures.
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Country
USA -
Industry
Government -
Employees
1,001 - 5,000
Business challenge
- Managing Active Directory
- Delegating tasks to help desk technicians without compromising security
The Problem
The Town of Vernon's municipal department was facing significant challenges with its Active Directory management. Assigning tasks to non-admin users was difficult and raised security issues due to privilege elevation risks. Generating comprehensive and impactful AD reports was time-consuming and labor-intensive, hindering efficient decision-making. Additionally, the native tools lacked a user-friendly and intuitive graphical user interface, making AD management tasks difficult, especially for individuals with limited Active Directory knowledge. These challenges reinforced the need for a solution that streamlines and simplifies Active Directory management processes.
The Solution
Implementing ADManager Plus enabled the IT team to overcome its challenges with Active Directory management and make remarkable improvements. Andrey Seleznev, senior systems engineer for the Town of Vernon, shared the following results:
I. Non-invasive help desk delegation
Implementing ADManager Plus transformed AD management for the IT team by empowering admins to delegate AD management tasks to non-admin users, all while maintaining top-notch security. Admins could now create a technician role for delegating tasks to non-admin users without worrying about elevating their privileges in AD.
II. Reports
ADManager Plus comes with over 200 predefined reports that enabled Andrey and his team to effortlessly generate extensive and impactful AD reports. These reports provide valuable insights into AD, including details like recently created or modified users, disabled users, NTFS permissions of users, and more.
III. User-friendly and intuitive GUI
Andrey Seleznev, the senior systems engineer for the Town of Vernon, has been thoroughly impressed by the extraordinary user-friendliness and intuitiveness of ADManager Plus' GUI. He has remarked that it is particularly useful for individuals with minimal Active Directory knowledge, simplifying AD management tasks effectively.
About
ManageEngine ADManager Plus is a web-based Windows Active Directory management and reporting solution that helps Active Directory administrators and help desk technicians accomplish their day-to-day activities. With an intuitive, easy-to-use interface, ADManager Plus handles a variety of complex tasks, like AD object backup and recovery, user account provisioning, and stale account management, and generates an exhaustive list of Active Directory reports, many of which are essential requirements for satisfying compliance audits. It also helps administrators manage and report on their Exchange Server, Microsoft 365, Google Workspace, and Active Directory environments—all from a single console.