How Wayne County benefits from streamlined identity and access management with ManageEngine AD360
About Wayne County
Wayne County is a large public sector organization responsible for delivering essential services to a diverse population. With multiple departments, users, and digital resources, the IT team plays a crucial role in ensuring secure, efficient, and compliant access to systems and data.
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Organization
Wayne County -
Industry
Public sector / Government -
Location
New Jersey, United States -
Employees
1,000–5,000
Key challenges
Wayne County struggled with managing identities and access across multiple systems without a unified approach, leading to limited visibility and inefficiencies. Manual processes slowed down user provisioning, deprovisioning, and auditing, while SharePoint management remained a major concern due to poor visibility into permissions and content changes, increasing security and compliance risks.
Key benefits
Utilizing ManageEngine AD360, Wayne County achieves centralized control over identity and SharePoint management that improves visibility and reduces reliance on manual processes. The solution streamlines operations, strengthens security and compliance, and enables the IT team to manage users, access, and SharePoint environments more efficiently through a single, unified platform.
Business challenges
As the organization evolved, so did the complexity of its IT environment. The team found that managing identities and access across multiple systems without a unified approach made it difficult to maintain consistency and visibility.
Manual processes further slowed down user provisioning and deprovisioning, while auditing user activities manually required significant time and effort. At the same time, the IT team struggled with limited visibility into SharePoint permissions and content changes, which increased the risk of mismanagement and compliance issues.
Loren White, team lead of the Department of Information Technology at Wayne County, and his IT team needed a solution that could not only address these challenges but also simplify operations in a sustainable and scalable way.
The solution: AD360
To overcome these challenges, Wayne County adopted ManageEngine AD360, a unified platform that delivers identity management, enhances security, confirms compliance with emerging regulatory complexities, and provides a component that supports more efficient SharePoint administration.
To overcome these challenges, Wayne County adopted ManageEngine AD360, a unified platform that delivers identity management, enhances security, confirms compliance with emerging regulatory complexities, and provides a component that supports more efficient SharePoint administration.
While its primary focus on improving SharePoint governance through SharePoint Manager Plus, the broader AD360 suite enabled the IT team to extend visibility, control, and automation across its identity infrastructure. This shift enables it to move away from fragmented tools and manage Waynce County IT resources from a centralized console, significantly improving both efficiency and oversight.
A key factor in the success of this transition was the implementation experience. This enabled the Wayne County IT team to configure its customized solution effectively while also gaining a clearer understanding of how to maximize the capabilities of its solution. The process was guided by Mahesh Kumar, implementation manager of ManageEngine's OnboardPro service. Kumar worked closely with the Wayne County's IT team to ensure a smooth and well-structured deployment. This hands-on OnboardPro team guidance ensured that the implementation was both technically sound and aligned with the Wayne County IT team's day-to-day operational needs.
"Kumar of ManageEngine's OnboardPro service ensured the implementation was seamless, and more importantly, helped us understand how to use the solution effectively in our day-to-day operations,” shared White, team lead of Wayne County's IT department.
With AD360 in place, Wayne County successfully transformed its approach to identity and access management. What began as a need to address SharePoint-specific challenges evolved into a comprehensive solution that streamlined operations, enhanced security, and improved overall efficiency. Supported by a strong onboarding experience and expert guidance, the organization is now better positioned to manage its growing IT environment with confidence and control.
About AD360
ManageEngine AD360 is a unified identity platform that seamlessly connects people, technology, and experiences while giving enterprises full visibility and control over their identity infrastructure. It offers automated life cycle management; secure SSO; adaptive MFA; and risk-based governance, auditing, compliance, and identity analytics—all from a single, intuitive console. With extensive out-of-the-box integrations and support for custom connectors, AD360 easily integrates into existing IT ecosystems to enhance security and streamline identity operations. Trusted by leading enterprises across healthcare, finance, education, and government, AD360 simplifies identity management, fortifies security, and ensures compliance with evolving regulatory standards. For more information, please visit https://www.manageengine.com/active-directory-360/.
OnboardPro
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With custom onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.